International recruitment assistant

The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission. UBC Sauder delivers a portfolio of undergraduate and professional graduate certificates, diplomas, and degrees in business, independent of Graduate + Postdoctoral Studies. The Recruitment and Admissions unit at the UBC Sauder School of Business plays an integral role in the achievement of the UBC Sauder’s commitment to attract, engage and retain students who represent diverse perspectives, experiences and identities (UBC Sauder Strategic Plan) by recruiting well-qualified, high-performing, community-minded, and diverse domestic and international students to meet the school’s enrolment targets and goals. The Recruitment and Admissions Assistant provides front-line assistance and information to current and prospective students for undergraduate and professional graduate certificate, diploma and degree programs in business, supports the admissions and recruitment team and provides support to the unit’s leadership with scheduling, various reports and projects. Provides detailed information and advice and interprets policy to telephone, email and in-person inquiries from prospective students, applicants, faculty and employees on issues such as admissions policies, procedures and status of application for undergraduate and professional graduate certificate, diploma and degree programs. Screens all prospective inquiries before booking advising appointments for admission advisors and academic advisors. Deals with and resolves problems regarding customer/student complaints. Communicates unfavorable information in person and in writing in a sensitive and diplomatic manner. Responsible for the professional image of the reception area, graduate breakout rooms, boardroom, maintaining the integrity of private academic documentation, while ensuring student/applicant accessibility to necessary materials. Monitors office communications and provides updates and recommendations for improvement. Responsible for organizing and mailing promotional material, admission packages, pre-registration materials and academic guides. Prepares materials for recruiting activities and information sessions. Assists with the planning of recruitment events such as information sessions and graduate fairs. Regularly reviews and makes recommendations for update for website content, email templates and event notices. Inputs requests for admission materials and admission supporting documents in the admissions database. Assists with admissions data inputs, including academic record, GMAT/GRE scores, English Proficiency Test results, work experience and other general information on the admissions database. Responsible for receiving, opening, sorting and disseminating a high volume of office mail, facsimiles and emails. Responds to general office correspondence of a complex nature. Proofreads admissions materials and office handouts. Composes and updates email auto-replies, voicemail recordings and office signage. Provides coverage to the UBC Saoder Recruitment and Admissions reception as required Assists with the continued development of our online admissions system. Determines admissibility by evaluating transcripts for North American and International applicants according to guidelines, including performing GPA calculations for academic degree programs as stipulated by the Faculty of Graduate Studies for admission requirements and ensuring that applicants meet minimum academic criteria. Assesses authenticity of official academic transcripts and reference letters. Provides secretarial support to the Director, Recruitment & Admissions and general office support. Prepares expense reports, processes invoice payments, maintain account records. Coordinates and confirms itineraries of management travel arrangements, meetings and appointments. Prepares agendas and minutes for unit meetings. Oversees office space needs and building maintenance problems. Maintains and orders office supplies and equipment. Coordinates servicing of office equipment. High School graduation, plus a two‑year post‑secondary diploma, plus 3 years of related experience or the equivalent combination of education and experience. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion. Computer proficiency and ability to use word processing, spreadsheet, database and electronic mail applications (Word, Excel, Outlook, Power Point) at an intermediate level. Knowledge of UBC policies and procedures would be an asset. Effective oral and written communication, interpersonal, customer service an