Customer Service Agent
2 days ago
Canada
Richelieu Hardware
Full-time
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Richelieu Hardware is a North American leader in specialty hardware: we import, distribute and manufacture products for more than 120,000 customers across North America -
- cabinet and furniture manufacturers, cabinetmakers and hardware retailers. Richelieu Hardware is looking for a Retailink-Storelink Agent to join the Retail Division at our Head Office in Ville Saint-Laurent. This role reports to the Retail Project Director and works alongside the other agents on the Retailink team, which is the central point of contact for the Retail Division for merchandising and maintaining our products and displays at Canadian, American and international retailers. You coordinate orders for products and displays with marketing and other departments, then follow each step of the project: internal coordination, shipping, in-store assembly, quality control and return follow-up, using Excel schedules and the Wrike project management software. You act as the point of contact between retailers, representatives, installation agencies and internal teams. how they are divided varies depending on projects and current priorities. Retail project coordination Coordinate orders for products, displays and returns with internal teams (marketing, product specialists, supply chain and purchasing). Update tracking files to ensure good internal visibility of projects. Shipment and assembly follow-up Confirm delivery of furniture and stock orders with customers before assembly. Send tracking numbers to representatives (assemblies without an agency) and confirm component availability with assigned agencies. Follow up on returns with agents and customers after assembly, through to the issuance of credits. Quality control ~ Follow-up on buyback and post-installation repair requests ~ Support for product sheet management ~ Update retailers' product sheets in Excel based on product additions or removals. Experience in retail stores; experience in hardware (RONA, Home Depot, BMR, CANAC) will be considered an asset. Team spirit and good communication skills, in French and English. Customer service mindset. Good command of computer tools and openness to new technologies. Comfortable with the Microsoft Office suite (especially Excel) and open to learning new tools (Wrike, Yoobic). A competitive base salary based on the market. A flexible work environment that promotes work-life balance. Ongoing training and career development opportunities.
- cabinet and furniture manufacturers, cabinetmakers and hardware retailers. Richelieu Hardware is looking for a Retailink-Storelink Agent to join the Retail Division at our Head Office in Ville Saint-Laurent. This role reports to the Retail Project Director and works alongside the other agents on the Retailink team, which is the central point of contact for the Retail Division for merchandising and maintaining our products and displays at Canadian, American and international retailers. You coordinate orders for products and displays with marketing and other departments, then follow each step of the project: internal coordination, shipping, in-store assembly, quality control and return follow-up, using Excel schedules and the Wrike project management software. You act as the point of contact between retailers, representatives, installation agencies and internal teams. how they are divided varies depending on projects and current priorities. Retail project coordination Coordinate orders for products, displays and returns with internal teams (marketing, product specialists, supply chain and purchasing). Update tracking files to ensure good internal visibility of projects. Shipment and assembly follow-up Confirm delivery of furniture and stock orders with customers before assembly. Send tracking numbers to representatives (assemblies without an agency) and confirm component availability with assigned agencies. Follow up on returns with agents and customers after assembly, through to the issuance of credits. Quality control ~ Follow-up on buyback and post-installation repair requests ~ Support for product sheet management ~ Update retailers' product sheets in Excel based on product additions or removals. Experience in retail stores; experience in hardware (RONA, Home Depot, BMR, CANAC) will be considered an asset. Team spirit and good communication skills, in French and English. Customer service mindset. Good command of computer tools and openness to new technologies. Comfortable with the Microsoft Office suite (especially Excel) and open to learning new tools (Wrike, Yoobic). A competitive base salary based on the market. A flexible work environment that promotes work-life balance. Ongoing training and career development opportunities.