Bilingual Order Management Specialist

Bilingual English-French professionals can manage complex customer orders for Olympus in Richmond Hill through a hybrid work model.

This Customer Service Representative – Sales Level II role supports customers and sales staff with ordering requirements. You will manage inquiries, order updates, credits, returns, reporting, and follow-up while applying company policies and procedures. Success requires accurate case handling, effective prioritization, and clear communication across Olympus Canada divisions.

Key Responsibilities:

• Handle complex order management requests and inquiries
• Answer telephone calls, faxes, and emails promptly
• Support customers and sales staff with ordering requirements
• Complete end-of-day sales reporting and specialized tasks
• Maintain required case volume and error-free performance

Requirements:

• Excellent verbal, written, and customer service communication
• Strong organizational skills and detail orientation
• Proactive, persistent, motivated, and results oriented
• Ability to prioritize workload and manage time effectively
• Ability to work flexible hours and stressful situations

Apply bilingual customer service and disciplined order coordination skills to support Olympus sales operations in Richmond Hill.