Gms Canada
1 day ago
Canada
Concord
Full-time
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ConcordConcord, ON L0AThis position will serve as the central link between GMS Canada and Home Depot on all sales initiatives driven by GMS Canada, ensuring consistent national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that strengthen and grow the Home Depot Pro customer relationship.
GMS Canada / Home Depot Account Manager, reporting directly to the Vice President
- Purchasing & Home Depot Integration, will serve as the primary day-to-day point of coordination between GMS Canada and The Home Depot (THD) on sales/delivery alignment.
The role is responsible for driving operational alignment, product and assortment execution, pricing consistency, service performance, and strategic customer initiatives across all GMS Canada business units supporting the THD account (along with CAMs, DMs, TCSMs).
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and consistently executed across the organization. The role will also serve as the central GMS Canada point of coordination for THD-related operational initiatives, including new product and assortment rollouts, delivery programs, pricing changes, and continuous improvement opportunities.
Account Management & THD Customer Coordination Serve as the primary day-to-day GMS Canada contact for the THD account.
Coordinate customer requests, operational requirements, and strategic initiatives across GMS Canada.
Ensure clear and timely communication between THD and the appropriate GMS business units and functional teams.
Support regular account reviews, operational discussions, and business planning activities.
Coordinate the execution of THD sales programs across participating GMS Canada business units and locations.
Establish consistent processes and expectations for servicing the THD account nationally.
Monitor execution against agreed service levels and customer requirements.
Work with branch and regional teams to resolve operational issues related to orders, deliveries, product availability, or customer requirements.
Product & Assortment Management Engage Business Units in process to ensure alignment of products by market.
Support new SKU introductions, assortment additions, product substitutions, and product transitions.
Work with Purchasing to support product availability and continuity of supply.
Help ensure product information, specifications, and program requirements are communicated accurately throughout the THD/GMS network.
Coordinate new market, store, and product-category rollouts.
Coordinate & support pricing changes and program updates with THD/GMS Purchasing, Finance, Sales and Operations.
Help identify and resolve pricing discrepancies or execution issues.
Support large THD Pro customer-specific pricing structures, programs, and commercial initiatives.
Assist in analyzing account activity and identifying opportunities to improve sales, margin, service, and overall account performance.
Delivery & Service Coordination Serve as the central GMS Canada point of coordination for THD delivery programs and rollout initiatives.
Work with GMS operating locations to establish consistent delivery expectations and processes.
Coordinate operational readiness when new THD locations, markets, products, or programs are introduced.
Monitor service issues and facilitate timely resolution between THD and GMS teams.
Support continuous improvement initiatives designed to improve order accuracy, delivery performance, and the overall customer experience.
Strategic Account Initiatives Support the development and execution of national initiatives designed to grow the THD Pro/GMS Canada relationship.
Assist in evaluating new product categories, geographic expansion opportunities, and service capabilities.
Provide management with regular updates on account priorities, opportunities, risks, and operational performance.
Key Performance Areas Success in the role would be measured through areas such as:Consistency of pricing and program executionProduct availability and assortment executionDelivery and service performanceTimely resolution of customer issuesSuccessful implementation of new stores, products, and programsGrowth of the THD relationship and associated sales opportunitiesTHD Customer satisfaction and operational consistencyCompletion of strategic initiatives and account action itemsQualifications & Experience 5+ years of experience in account management, operations, purchasing, sales, distribution, or a related commercial role.
Demonstrated experience working with large-format or big-box retail customers, preferably within building materials, construction products, home improvement, or wholesale distribution. Previous experience supporting Home Depot or a comparable national retailer would be considered a strong asset.
Exceptional written and verbal communication skills, with the ability to commu
GMS Canada / Home Depot Account Manager, reporting directly to the Vice President
- Purchasing & Home Depot Integration, will serve as the primary day-to-day point of coordination between GMS Canada and The Home Depot (THD) on sales/delivery alignment.
The role is responsible for driving operational alignment, product and assortment execution, pricing consistency, service performance, and strategic customer initiatives across all GMS Canada business units supporting the THD account (along with CAMs, DMs, TCSMs).
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and consistently executed across the organization. The role will also serve as the central GMS Canada point of coordination for THD-related operational initiatives, including new product and assortment rollouts, delivery programs, pricing changes, and continuous improvement opportunities.
Account Management & THD Customer Coordination Serve as the primary day-to-day GMS Canada contact for the THD account.
Coordinate customer requests, operational requirements, and strategic initiatives across GMS Canada.
Ensure clear and timely communication between THD and the appropriate GMS business units and functional teams.
Support regular account reviews, operational discussions, and business planning activities.
Coordinate the execution of THD sales programs across participating GMS Canada business units and locations.
Establish consistent processes and expectations for servicing the THD account nationally.
Monitor execution against agreed service levels and customer requirements.
Work with branch and regional teams to resolve operational issues related to orders, deliveries, product availability, or customer requirements.
Product & Assortment Management Engage Business Units in process to ensure alignment of products by market.
Support new SKU introductions, assortment additions, product substitutions, and product transitions.
Work with Purchasing to support product availability and continuity of supply.
Help ensure product information, specifications, and program requirements are communicated accurately throughout the THD/GMS network.
Coordinate new market, store, and product-category rollouts.
Coordinate & support pricing changes and program updates with THD/GMS Purchasing, Finance, Sales and Operations.
Help identify and resolve pricing discrepancies or execution issues.
Support large THD Pro customer-specific pricing structures, programs, and commercial initiatives.
Assist in analyzing account activity and identifying opportunities to improve sales, margin, service, and overall account performance.
Delivery & Service Coordination Serve as the central GMS Canada point of coordination for THD delivery programs and rollout initiatives.
Work with GMS operating locations to establish consistent delivery expectations and processes.
Coordinate operational readiness when new THD locations, markets, products, or programs are introduced.
Monitor service issues and facilitate timely resolution between THD and GMS teams.
Support continuous improvement initiatives designed to improve order accuracy, delivery performance, and the overall customer experience.
Strategic Account Initiatives Support the development and execution of national initiatives designed to grow the THD Pro/GMS Canada relationship.
Assist in evaluating new product categories, geographic expansion opportunities, and service capabilities.
Provide management with regular updates on account priorities, opportunities, risks, and operational performance.
Key Performance Areas Success in the role would be measured through areas such as:Consistency of pricing and program executionProduct availability and assortment executionDelivery and service performanceTimely resolution of customer issuesSuccessful implementation of new stores, products, and programsGrowth of the THD relationship and associated sales opportunitiesTHD Customer satisfaction and operational consistencyCompletion of strategic initiatives and account action itemsQualifications & Experience 5+ years of experience in account management, operations, purchasing, sales, distribution, or a related commercial role.
Demonstrated experience working with large-format or big-box retail customers, preferably within building materials, construction products, home improvement, or wholesale distribution. Previous experience supporting Home Depot or a comparable national retailer would be considered a strong asset.
Exceptional written and verbal communication skills, with the ability to commu