Maintenance Dispatch Clerk

GEF Seniors Housing is the largest provider of affordable supportive living residences for low-income seniors in Alberta. As a leading provider of safe, affordable, quality accommodations, we offer competitive salaries & excellent working conditions for our team of employees, and the opportunity to positively contribute to our clients’ quality of life.

Details: Full Time, Days, 37.50 hours per week, 8:00 a.m. to 4:00 p.m., Monday to Friday. Evening or weekend hours may be required.
Pay Scale: $27.30 - $30.88 per hour
Reporting to: Manager of Operations and Central Maintenance
Location: Central Services, 14220 - 109 Ave NW, Edmonton, AB T5N 4B3

Responsibilities

• Coordinate, dispatch, and monitor maintenance work orders through Yardi and related systems, ensuring timely completion, accurate documentation, and follow-up on outstanding and emergency requests.
• Create and administer work orders, purchase orders, invoices, preventative maintenance schedules, and contractor service requests while ensuring compliance with approval processes and organizational standards.
• Provide administrative support to the Facilities Management and Maintenance teams, including scheduling meetings, coordinating contractor activities, maintaining tool and fleet records, and supporting departmental operations.
• Maintain accurate electronic and physical records related to maintenance activities, contracts, safety documentation, regulatory compliance, asbestos abatement records, and departmental files.
• Prepare and maintain reports, dashboards, spreadsheets, and performance metrics related to work order completion, labour utilization, technician productivity, maintenance trends, and departmental KPIs.
• Serve as the primary point of contact for maintenance-related inquiries from residents, staff, contractors, and vendors, ensuring clear communication and excellent customer service.
• Support preventative maintenance programs, capital projects, health and safety initiatives, compliance reporting, and resource planning through effective coordination, tracking, and documentation.

Qualifications/Experience/Knowledge Requirements

• High School Diploma.
• Minimum 2-3 years of experience in maintenance administration, facilities administration, dispatching, property management, or a related environment.
• Working knowledge of Yardi or a similar Computerized Maintenance Management System (CMMS), including work order management, dispatching, purchase order processing, and reporting.
• Strong proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience processing work orders, purchase orders, invoices, vendor documentation, and maintenance-related records.
• Experience coordinating technicians, contractors, service providers, and maintenance activities in a fast-paced environment.
• Strong organizational, analytical, problem-solving, and time-management skills, with the ability to manage multiple priorities and competing deadlines.
• Excellent attention to detail and experience with data entry, recordkeeping, reporting, and document management.
• Strong verbal and written communication skills with the ability to provide professional service to residents, staff, contractors, and vendors.
• Basic knowledge of building maintenance, facility operations, preventative maintenance programs, and health and safety practices.
• Experience developing reports, dashboards, or performance tracking tools is an asset.
• WHMIS, First Aid, OH&S, or related safety training is considered an asset.
• Valid driver's license required.

What We Offer

• Comprehensive Benefits Package, including:
  • Medical and Dental Coverage
  • Health Spending Account
  • Disability Insurance
  • Life Insurance
• Participation in the LAPP Pension Plan
• Generous Paid Time Off
• Paid Training, includingHealth & Safety certification and hands-on, role-specific learning
• Company-covered Criminal Record Check

This job competition will remain open until a suitable candidate is found.

The successful applicant will be required to undergo a criminal records check.