Logistics Customer Service Representative
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Step into the role of Logistics Customer Service Representative with Seaway Express in Cornwall, Ontario. Deliver exceptional service by tracking shipments and resolving customer inquiries efficiently. As a key member of Seaway Express, you will focus on delivering outstanding service in transportation logistics. Your responsibilities will include responding to customer inquiries, tracing shipments, and troubleshooting issues with a positive mindset. The ideal candidate will thrive in a collaborative team environment and demonstrate excellent organizational skills while managing various tasks. Key Responsibilities:
- Answer customer inquiries professionally via phone and email
- Track and trace shipments, offering real-time updates
- Resolve shipment-related issues constructively
- Ensure proper entry of shipment details in the system
- Verify billing accuracy and customer pricing agreements
- Prior experience in customer service within logistics
- Proficient in communication, both written and spoken
- Bilingual (English and French) is an advantage
- Familiarity with transportation management software is a plus
- Strong detail orientation and problem-solving skills