IT Network Technician

Salary Range: $55,000.00 To $65,000.00 Annually

ThinkOn is expanding its Infrastructure Planning & Implementation team

This is an entry-level role for someone starting their career in network operations. As an IT Network Technician at ThinkOn, you'll be the first set of eyes on our network — watching monitoring alerts, working the ticket queue, and making sure our network devices across multiple data centres stay healthy. You'll coordinate directly with carriers, data centre providers, and remote hands technicians to get circuits restored, hardware replaced under RMA, and physical work completed. You'll work alongside senior network engineers who will support your growth, and over time you'll take on more complex troubleshooting and configuration work.

We're looking for someone with solid networking fundamentals (CompTIA Network+ or equivalent knowledge), good follow-through, and the persistence to chase a ticket until it's resolved. Formal work experience is not required — we'll teach you the rest.

ThinkOn is a remote-first organization. At this time, we are welcoming candidates from Toronto, Ontario, Canada for this position. This position will be remote with occasional travel to data centre sites depending on location and need.

You Will:

Alert Monitoring & Triage

• Monitor network and hardware alerts from Zabbix, Grafana, and Opsgenie throughout the business day.
• Perform first-level triage — confirm whether an alert is real,identifythe affected device, site, or circuit, anddetermineimpact.
• Follow established run books to resolve knownissues andescalate to network engineers when an issue is outside your scope.
• Track recurring or flapping alerts and flag them so the team can address the underlying cause.
• Help keep alerting accurate by reporting false positives and stale monitoring entries.
• Work the network team ticket queue — pick up, categorize, and prioritize incoming requests and incidents.
• Keep tickets updated with clear,timelynotes so anyone picking one up knows exactly where it stands.
• Meet response and resolutiontargets andescalate before an SLA is at risk rather than after.
• Close the loop with internal requesters and confirm the issue is genuinely resolved before closing a ticket.
• Open, manage, and follow up on trouble tickets with carriers and transit/peering providers.
• Gather and provide the information carriers need — circuit IDs, light levels, interface errors, test results, timestamps.
• Coordinate intrusive testing windows and keep internal stakeholders informed of progress and expected restoration times.
• Track carrier maintenance notifications, assess potential impact, and make sure the right people know in advance.
• Chase updates persistently — a carrier ticket sitting untouched is one of the things this role exists to prevent.
• Work with data centre providers and remote hands technicians to complete physical work: cable runs, cross-connects, optic swaps, devicere-seats, power cycles.
• Write clear, unambiguous remote hands instructions — rack and unit location, port numbers, cable labelling, expected outcome, and verification steps.
• Schedule access,submittickets to data centre providers, and verify work was completed correctly before closing out.
• Monitor data centre facility notifications (power, cooling, maintenance) and elevate anything that could affect our equipment.

Hardware RMAs & Vendor Management

• Identifyfailed or failing hardware — switches, routers, line cards, optics, power supplies, fans.
• Open RMA cases with vendors, collect and upload the required diagnostics and logs, and track cases through to replacement.
• Coordinate shipping, receiving, and installation of replacement hardware with data centre staff.
• Maintainaccuraterecords of serial numbers, warranty and support contract coverage, and RMA status.
• Flag devices that fail repeatedly or are approaching end of support.
• Keep network device inventory, IP address records, and site documentation current andaccurate.
• Document what you did and what you learned — new run books, corrections to existing one, and notes on issues that took time to solve.
• Maintain up-to-date carrier circuit records: circuit IDs, provider contacts, escalation paths, and contract details.

You Have:

• College diploma, degree, or technical certificate in Networking, IT, Computer Systems, or a related field — or equivalent self-taught/practical experience.
• Eligibility to obtain Secret Level Clearance as of your first day of employment. This requires 10+ consecutive years of residency in Canada, as well as a Canadian Citizen.
• CompTIA Network+ or equivalent certification, or demonstrable equivalent knowledge.
• Networking fundamentals: TCP/I