Help Desk Technician Level 2
2 days ago
Canada
Milestone Technologies, Inc.
Full-time
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Join Milestone Technologies as a Help Desk Technician Level 2 where your passion for technology meets customer service excellence. This role emphasizes troubleshooting and effective communication.
As a Level 2 Help Desk Technician, you will leverage your 2+ years of experience to assist users with technical problems primarily in PC environments while also handling Mac systems. Join a vibrant team that is dedicated to optimizing IT helpdesk experiences, giving customers the support they need through multiple communication mediums.
Key Responsibilities
• Analyze and solve complex user requests quickly
• Provide remote installations and resolve connectivity issues
• Assist with Microsoft Outlook and provide team coaching
• Take the lead in refining ticket processes and team metrics
• Participate actively in team discussions to enhance workflows
Requirements:
• High School Diploma or GED
• Minimum 2 years in helpdesk or related experience
• Strong communication and problem-solving abilities
• Hands-on experience with Microsoft Outlook and Windows OS
• Familiarity with mobile and collaboration tools like Zoom Deliver outstanding IT helpdesk experiences at Milestone Technologies with your technical and interpersonal skills.
Key Responsibilities
• Analyze and solve complex user requests quickly
• Provide remote installations and resolve connectivity issues
• Assist with Microsoft Outlook and provide team coaching
• Take the lead in refining ticket processes and team metrics
• Participate actively in team discussions to enhance workflows
Requirements:
• High School Diploma or GED
• Minimum 2 years in helpdesk or related experience
• Strong communication and problem-solving abilities
• Hands-on experience with Microsoft Outlook and Windows OS
• Familiarity with mobile and collaboration tools like Zoom Deliver outstanding IT helpdesk experiences at Milestone Technologies with your technical and interpersonal skills.