Operations Coordinator

The Vancouver Convention Centre is hiring a Casual Operations Coordinator to join the team on a casual basis.

Reporting to the Manager, Access & Review, the Operations Coordinator plays a key safety & security role in the Security Operations Centre (SOC), a high-volume operations centre that acts as the communications and operations hub of the building, ensuring requests are dispatched, logged, and executed in a timely and professional manner.

This position is responsible for monitoring CCTV system, access control, fire panel, and various alarms including fire, intrusion, and duress and plays a key role in emergency response as the primary point of contact responsible for coordinating resources during incidents. This role covers a 24/7/365 rotation to ensure full coverage for all days.

Shifts: Currently, this role will cover a variety of shifts (including overnights as needed)

This position operates on a compressed work week of four days of 9-hour shifts.

• The hourly rate is $27.00
• 8% will be added each pay cheque in lieu of vacation

WHAT YOU WILL DO:

• Monitor CCTV systems to identify potential threats to safety and security.
• Oversee the safety & security of the building and surrounding area, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
• Oversee access control including cameras, motion detectors, and door alarms ensuring camera footage is documented and stored accordingly.
• Monitor access control via SiPass (card access system) and providing remote access as required ensuring only authorized persons are permitted to enter.
• Coordinate resources during emergency response incidents including dispatching appropriate VCC staff and initiating communication with first responders.
• Ensure routine security patrols are conducted to prevent theft, vandalism, and fire, taking appropriate action on incident discovery.
• Provide support in facilitating information handling and tracking of daily operations
• Maintain current knowledge on all daily venue operations to provide operational service excellence to all stakeholders including identifying process improvements and policy updates.
• Maintain knowledge of events and daily event activities.
• Monitor and respond to multiple radio channels simultaneously.
• Contribute to the development and maintenance of resources in the Momentus library.
• Actively contribute and collaborate in projects to improve operational process and strengthen building security.
• Conduct building patrols when sufficient operational coverage permits for situational awareness
• Provide suggestions on better improving surveillance and operational delivery.

WHAT YOU WILL BRING:

• Minimum high school diploma.
• 1 – 3 years’ Security operation centre training and experience is preferred.
• Valid BC Security Worker License with a Security Guard license type is also preferred.
• Training in system monitoring, emergency response, guest services, reception, and telephone/radio dispatch in fast paced environments an asset.
• Experience with CCTV and electronic access control systems are considered an asset.
• Sound working knowledge of a wide variety of standard software applications including Momentus, Microsoft Office Programs, iPads, iPhones, and cloud-based software.
• Good understanding of security operations including CCTV, Access Control and Life Safety Systems.
• Working knowledge of building regulations.
• Strong communication skills and able to clearly express ideas, thoughts and concepts verbally and in writing.
• Strong organizational and problem-solving skills; demonstrated ability to prioritize conflicting requirements in a timely manner.
• Identifies issues and problems and able to analyze a situation and make appropriate decisions independently.
• Demonstrated ability to effectively collaborate in a team environment and able to work independently.

We Appreciate Your Interest in PavCo and This Position

At PavCo, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our talent acquisition team will contact you.