Tech Support Specialist at Square 9
2 days ago
Canada
Valsoft Corporation
Full-time
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Become a Tech Support Specialist at Square 9, focusing on Level 2 and 3 support for advanced AI-driven document management software. Utilize your technical skills and passion for problem-solving to assist customers and resellers.
This role is geared towards those with entry-level experience in technical support, where you will troubleshoot software issues and communicate effectively. Collaborate with internal teams for fast resolutions while gaining exposure to Microsoft .
Net technologies and developing your career in technical or management roles.
Key Responsibilities
• Provide software support for customers and resellers
• Troubleshoot issues through internal ticketing systems
• Partner with development and QA teams for resolutions
• Maintain and author knowledge base articles
• Oversee multiple precision-focused support projects
Requirements:
• Entry-level experience in a customer-facing environment
• High School Diploma or equivalent
• Strong communication skills, both verbal and written
• Proficiency with Windows platform technologies
• Problem-solving abilities demonstrated in prior roles Leverage your technical expertise at Square 9 to deliver top-notch customer support and advance your career.
Net technologies and developing your career in technical or management roles.
Key Responsibilities
• Provide software support for customers and resellers
• Troubleshoot issues through internal ticketing systems
• Partner with development and QA teams for resolutions
• Maintain and author knowledge base articles
• Oversee multiple precision-focused support projects
Requirements:
• Entry-level experience in a customer-facing environment
• High School Diploma or equivalent
• Strong communication skills, both verbal and written
• Proficiency with Windows platform technologies
• Problem-solving abilities demonstrated in prior roles Leverage your technical expertise at Square 9 to deliver top-notch customer support and advance your career.