Senior Service Specialist at Canada Life

Lead client relations as a Senior Service Specialist at Canada Life. Manage complex cases, implement benefits plans, and train clients on administrative procedures in this permanent, full-time role. In this position, you’ll oversee Group Life and Health benefits for policyholders. You will engage in regular client meetings and provide guidance on contract interpretation. Critical to your role is project management of new client installations, creating master applications, and developing administrative guides.

Key Responsibilities
• Manage Group Life and Health benefits for clients
• Prepare and present client training sessions
• Review and interpret client contracts and documents
• Conduct regular meetings to address claims procedures
• Train clients on the GroupNet online claims platform

Requirements:
• 3-4 years’ experience in Group Insurance
• Strong communication skills in English; French is a plus
• Post-secondary education or equivalent experience
• Proven project management abilities
• Must possess a valid driver's license and vehicle Showcase your adaptability and customer service skills while enhancing client experiences at Canada Life. #J-18808-Ljbffr