RQ08841 - Solutions Designer - CRM - Senior
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RQ08841 - Solutions Designer - CRM - Senior
About the job RQ08841 - Solutions Designer - CRM - Senior
To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as‑needed basis.
Responsibilities Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.
General Skills Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols. Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards. Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. Knowledge of leading‑edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi‑services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. Experience planning, migrating, implementing and sustaining large complex system development projects. Knowledge of technology developments, trends and new products to evaluate application to client short and long term technology requirements. Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and cost/benefit analyses for new technology requirements in planning and designing solutions. Experience designing and developing large, complex, CRM applications. Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement. Excellent analytical, problem‑solving and decision‑making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills. A team player with a track record for meeting deadlines.
SkillsExperience and Skill Set Requirements
General Skills:
- Experience in programming and analysis; specialized CRM software package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
- Experience in structured methodologies for the development, design, implementation and maintenance of applications
- Experience in design, code, test, debug and document applications
- Experience in the use of object and/or third generation language development tools
- Experience in one or more programming languages
- Experience in application design, latest design patterns, deployment and troubleshooting
- Experience with relational and hierarchical database technologies
- Experience in the use of information retrieval packages using query languages
- Experience with one or more communications protocols
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
- Excellent analytical, problem‑solving and decision‑making skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines
- Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
- Experience with middleware and gateways
- Expertise in specific tools for CRM software development
Desirable Skills
- Knowledge and experience with programming Internet‑ready applications
- Knowledge and experience in rapid application development (RAD) methodologies
- Knowledge and understanding of Information Management principles, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debu