Public Library Services Associate Vancouver
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Serve diverse communities at Vancouver Public Library as a Public Library Services Associate, using customer service and communication skills fully on-site. Support patrons warmly while managing materials and service desks across VPL branches.
As a Library Public Service Associate I, you will check items in and out, answer basic questions, and help deliver welcoming library services. The work includes shelving resources, supporting programs, and handling technology while managing multiple tasks. Patience, diplomacy, empathy, and adaptability are central to daily interactions.
Key Responsibilities:
- Staff service desks and check library items in and out
- Answer basic patron questions with friendly, respectful service
- Sort and shelve books and other library resources
- Support author events, Lego parties, and film screenings
- Handle physical materials throughout busy library shifts
Requirements:
- Completion of Grade 12 with relevant courses or experience
- Excellent customer service skills, patience, warmth, and curiosity
- Diplomacy, tact, empathy, and conflict de-escalation skills
- Physical ability to lift, reach, bend, and push book trucks
- Excellent oral and written communication with organizational skills
Bring customer service, communication, and inclusive public engagement skills to Vancouver Public Library’s community-facing service work.