Enterprise Account Manager Client Services
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Enterprise account management and project leadership define this Richmond Hill role at Octacom. Work onsite Monday to Friday, with one remote day possible after probation.
As Account Manager, Client Services, you will own strategic enterprise relationships from onboarding through renewal. You will manage implementations, escalations, business reviews, pricing updates, and service changes. The role also coordinates Production and IT teams to deliver client commitments.
Key Responsibilities:
- Own enterprise accounts as primary client contact
- Lead escalations and identify relationship risks proactively
- Manage onboarding, implementations, and change requests
- Coordinate Production and IT delivery teams
- Track commitments, renewals, pricing, and performance
Requirements:
- Bachelor’s degree in Business, Communications, or related field
- Five-plus years in client-facing account management
- Two-plus years managing enterprise accounts
- Strong project management and communication skills
- Microsoft Office Suite proficiency
Bring enterprise account leadership, project management, and client communication expertise to Octacom’s document and data management services.