Customer Services Representative

This position is ideal for any HR operation professional who seeks to diversify their activities and expand their knowledge. Join us and play a crucial role in shaping the future of our organization by supporting the entire employee's journey at dcbel

Main responsibilitie s

Organizational Structure & Development: Maintain and update employee information in our HRIS (BambooHR), organizational documents , policies and reports. Serve as a primary point of contact for employee requests and inquiries, ensuring timely and accurate support across HR-related matters

Talent Acquisition: work with hiring managers during the recruitment process on a need’s basis and keep information updated in our ATS

Employee Onboarding: Generate offers letters/employment contracts, conduct background checks, and ensure a smooth and positive onboarding experience for new hires

Training & Development: Help organize group and individual training sessions based on development needs and generate surveys. Keep accurate record of training expenses for year-end reporting

Performance Reviews: Generate comprehension view of the overall performance review results

Payroll & Benefits: Manage the payroll processing on a bi-weekly basis and group benefits onboarding/offboarding

Employee Engagement: Communicate company news, organize activities to promote culture and engagement

Key requirements

University degree in Human resources, Business Administration or related fields

3+ years of experience in a Human resources position (recruitment, HR admin, etc.)

CRHA, CHRP or SHRM certification will be considered an strong asset

Bilingual English and French written and spoken.

Profile

Entrepreneurial mindset: Result oriented, Resourceful and exceptional Emotional quotient (EQ).

Autonomous, have ease in learning, good teammate, communication and problem-solving skills.

Versatile, excellent planning and organizational skills.