Programs Manager

Job Posting: Programs Manager

Sandgate Women’s Shelter of York Region Inc. is a feminist organization, dedicated to empowering all persons who identify as women and their children through safe shelter, resources, information and advocacy in order to eliminate violence in their lives. Established in 1992, Sandgate Women’s Shelter of York Region strives to meet the needs of all women and their children in an inclusive and respectful manner.

Job Title: Programs Manager

Number of positions: 1

Terms: Fulltime (40 hours per week) plus benefits. This is a non-unionized position. Must be available to work onsite at Sandgate Women’s Shelter sites (Jackson’s Point and Richmond Hill shelters and transitional housing units). Some evening and weekend availability may be required.

Compensation: $87,360.00 to $95,680.00 annually

The Programs Manager works in co-operation with all staff at Sandgate Women’s Shelter of York Region and reports to the Executive Director.

Major Responsibilities

The Programs Manager is responsible for the management, development and evaluation of all shelter programs, transitional housing, and service delivery. The Programs Manager also ensures that programs and services are maintained. The Programs Manager is based within Sandgate’s Shelter Programs, but also provides management support to Sandgate’s transitional housing services. Sandgate Women’s Shelter of York Region Inc. works within a harm reduction, feminist, and intersectional framework, following the mission, vision, and guiding principles of the organization.

Personnel (Shelter Programs) leadership and support

• Provides leadership, direction, support, training and direct supervision (including regular supervisory meetings and performance appraisals) to all shelter program personnel
• Creates and maintains a staff team approach which values diversity, intentional integration of diverse perspectives, collaborative sharing and learning
• Participates in hiring, orientation, and frontline guidance for shelter program personnel, in consultation with the Human Resources Manager and the Executive Director
• Coordinates and leads training and professional development for program staff in response to organizational, service delivery and staff needs
• Coordinates and leads team building activities for program staff
• Ensures organizations’ policies and procedures (including public health and safety standards) are communicated to program staff, and are carried out consistently by program staff

Sandgate team leadership and support

• Maintains a collaborative working relationship with all shelter and community programs staff
• Provide advanced case consultation and guidance to staff supporting women and children with complex needs
• Serves as a resource support to staff team and Executive Director, particularly in areas related to frontline service delivery management
• Reviews and approve staff schedules, timecards, overtime, and accruals
• Ensures incident reporting, WSIB documentation, and health and safety protocols are completed as required
• Active participation in the management team
• Maintains a collaborative working relationship with shelter supervisors; supports effective and shared personnel management
• Ensures adherence to the terms of the Collective Agreement (the Collective Agreement guides the employer’s relationship and employee rights of all unionized frontline staffs)
• Participate in the Collective Bargaining process as required
• Provides representation on community coalitions, committees, and relevant community and/or special events
• Develops and maintains strong relationships with community agencies, housing providers, and service networks
• Provides presentations and public speaking to various audiences, as requested
• Works collaboratively with partnering agencies in the region/province

Shelter maintenance, support and safety

• Reviews and maintains all records related to required, scheduled, accomplished, outstanding and emergency site tasks, using both digital and paper record-keeping
• Support assessment and coordination of outdoor maintenance tasked to the House Coordinator
• Ensures that scheduled testing of emergency procedures and equipment (ie. quarterly fire drills) are conducted as per Sandgate’s Health & Safety policies and procedures; and ensure that Public Health policies are implemented and up to date conducted as per Sandgate’s Health & Safety policies and procedures
• Provides leadership and supervision of the House Coordinator, who coordinates essential shelter maintenance

Programs: Development, Delivery and Evaluation

• Develops and manages a program evaluation system, ensuring consistent, client-focused quality se