Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individuals to join our Transportation and Operations Services Department as a Customer Service Representative.

Position Type: Permanent Full Time

Number of Positions: One (1)

Department: Transportation and Operations Services Department

File Number: SV26-110

Location: 31 Wallbridge Crescent, Belleville, ON

Hours: 35 hours per week, 8:30 AM – 4:30 PM Monday to Friday

Employee Group: Union - CUPE

Salary: Grade 6 $30.22 - $34.73 per hour (under review)

Closing Date: Thursday, October 8, 2026at 4:30 PM

PURPOSE AND SCOPE

Reporting to the Manager, Administrative Services, the Customer Services Representative supports the Customer and Administration Services Section of Transportation & Operations Services in providing Customer Service support to the Environmental Services (ES) department as outlined in the Service Level Agreement (SLA).

The Customer Service Representative provides excellent customer service assisting the public with complaints and queries related to the functions of the department of Environmental Services.

The Customer Service Representative is part of the TOS Administrative Team and provides administrative back‑up support for each section as required.

KEY DUTIES AND RESPONSIBILITIES

• Provide timely, accurate information to the general public and the immediate Supervisor and/or the Director and respond to decisions and directions generated by same. The position is guided by established departmental policies, guidelines and procedures.

Customer Service & Outreach

• Respond to general inquiries from the public received by phone, email, in-person, or through the general inbox and website; providing information and assistance in a polite and efficient manner
• Communicate professionally, and effectively with all staff, contractors, agencies and members of the general public, promoting a high standard of customer service .
• Relay information to Supervisors or crews in the field as required
• Record all inquiries and/or work requests into WorkTech; capture all relevant contact information and details; provide follow‑up to residents by phone or email
• Close work orders when complete
• Ensure departmental webpages are Up‑to‑date and recommend changes as needed
• Facilitate outreach and communication to the public via surveys, public forums, media, etc.
• Support the implementation of programs and resident surveys, track and compile operational data and key performance indicators
• Receive permits, applications or related submissions or requests; distribute and collect required information and documentation.

Accounts Payable/ Receivable

• Create purchase orders, reconcile invoices and materials received against purchase orders, process cheque vouchers for payment; maintain records of departmental purchase orders and vouchers.
• Receive revenue through various sources, issue invoices, and initiate revenue collection procedures as directed.
• Ensure activities are in compliance with City policies

Administration

• Provide clerical services for department managers and/or supervisors including filing, telephone coverage, scanning, and archiving & data entry as necessary or assigned.
• Process incoming and outgoing mail
• Provide departmental records management support
• Provide back‑up to the departme