Driver Examiner 2

Key Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re‑test procedures and class of licence(s).
• Completes verification by verbally confirming the candidate’s full name and full date of birth.
• Examines applicants through a road test; determines applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
• Conducts road test for those requiring special needs or for those with disabilities.
• Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.

Health and Safety

• Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other Projects

• Comply with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management, including but not limited to special projects.
• Must participate in obtaining any required security measures, as deemed by Serco.
• Must participate in IDEC testing, initial and maintenance training for the applicable road test examination qualifying to conduct.

Job Requirements

• GED or high school diploma minimum.
• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.

Knowledge and Experience

• Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years’ experience with demonstrated excellent customer service.

Skills and Competencies

• Excellent customer service skills, ability to deal with difficult and highly complex situations.
• Ability to multi‑task.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
• Strong judgement and decision‑making skills.
• Ability to self‑manage a schedule within the confines of their scheduled worked day.

Knowledge and Understanding of Driving and Assessment

• Theory of driving behaviour, hazard perception and accident avoidance.
• Driving test policies and standards, requirements of the driving test.

Assessment Skills

• Ability to observe accurately, monitor and evaluate overall candidate performance.
• Foresee, correct and comprehensive recognition of dangerous situations.
• Uniformity and consistency in assessment.
• Assimilate information quickly and extract key points.

Quality of Service

• Ability to establish and communicate what the candidate can expect during the test.
• Ability to communicate clearly, choosing content, style, and language to s