Retention Specialist at Jobber

Elevate customer success with Jobber as a Retention Specialist. Engage directly with at-risk customers to provide meaningful solutions and strengthen their experience. As a key member of the Customer Success team, you will actively help prevent churn and foster long-term relationships with clients in Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. Utilize exceptional communication skills and problem-solving acumen to address concerns and translate Jobber's offerings into impactful solutions tailored to each client's needs.

Key Responsibilities
• Engage with customers at risk of cancellation
• Conduct proactive outbound retention calls
• Facilitate scheduled value sessions for customers
• Uncover root causes of churn risk
• Protect and retain recurring revenue

Requirements:
• Experience in high-volume, customer-facing environments
• Genuine curiosity about customer challenges
• Strong verbal communication skills
• Ability to influence outcomes through consultative conversations
• Adaptability in a growing environment Help ensure Jobber customers succeed by connecting them to solutions that drive their long-term growth.