Group Sales Coordinator

Title

Group Sales Coordinator

Reports To

Group Sales Supervisor & Vice President

POSITION OVERVIEW

The Group Sales Coordinator serves as a key team lead within the Group Sales department. This role works closely with frontline customer service staff to deliver exceptional guest experiences. They play an important role in maintaining and growing relationships with schools, youth organizations, corporate clients, and tour operators to support the continued growth of the resort's group business and assumes responsibility of training and support when the Supervisor is off duty.

Reporting directly to the Group Sales Supervisor, this role manages the group booking process from initial inquiry through to execution, coordinating with Marketing, Special Events, Snow Sports School, Rentals, Food & Beverage, Finance, and other operational departments to ensure the successful delivery of all group visits and events.

As the primary point of contact for group clients, the Group Sales Coordinator acts as a central communication hub, ensuring all departments are aligned and that guest expectations are clearly understood and exceeded. This role is responsible for maintaining accurate booking records, coordinating logistics, managing invoicing requirements, and supporting relationship development with key group accounts. The successful candidate will work collaboratively across departments to support resort operations and provide coverage and assistance within Guest Services, Rentals, Snow Sports School, and Special Events as required.

The Coordinator is expected to demonstrate in-depth knowledge of all Group Sales procedures and systems, be capable of resolving guest concerns, supporting team members, and ensuring operational consistency.

This is a full-time seasonal position, working 5 days out of 7 per week from October through May each operating season. Please note that full-time hours may not be available during the beginning and end of the operating season, as well as during other slower business periods.

Alberta Employment Standards regarding probationary periods apply.

REQUIREMENTS

• Excellent customer service and relationship-building skill
• Strong organizational, planning, and time management abilities
• Experience with data management, financial administration, and report processing
• Strong computer and database management skills
• Excellent administrative skills with exceptional attention to detail
• Cash handling and numeracy skills
• Fluent in English with strong verbal and written communication abilities
• Ability to remain professional and solution-focused in high-pressure situations, including guest complaints and conflict resolution
• Strong interpersonal skills and the ability to collaborate effectively across multiple departments
• Ability to manage multiple priorities while maintaining accuracy
• Goal-oriented with a commitment to delivering results
• Ability to work independently and as part of a team

ATTRIBUTES

• Motivated, proactive, and highly observant; able to identify priorities and complete tasks with minimal supervision

• Professional, approachable, and guest-focused in all interactions
• Strong team player who accepts direction and contributes positively to team success
• Self-aware and committed to continuous learning and professional development
• Resourceful problem-solver who can apply training and previous experience to new situations
• Highly organized with exceptional attention to detail
• Adaptable and comfortable working in a fast-paced seasonal environment

QUALIFICATIONS

• Previous ski industry experience (asset)
• Previous team leadership experience considered (asset)
• Travel, tourism, hospitality, or group sales experience (asset)
• Ability to ski or snowboard at an intermediate level in a variety of terrain and weather conditions (asset)
• Proficiency with Microsoft Office Suite, Google Workspace, and Outlook
• Experience with reservation systems, CRM platforms, or POS systems (asset)

JOB DUTIES / RESPONSIBILITIES

• Support the training and onboarding of new Group Sales Representative(s)
• Provide informal feedback and coaching to staff on an ongoing basis
• Enforce company policies, procedures and standards
• Delegate tasks effectively and ensure accountability
• Review and validate group booking information and organization ahead of arrival. Identify and communicate necessary corrections