Beauty Advisor

Summary

The Beauty Advisor develops long-lasting relationships with customers to drive sales, service and loyalty within a luxury retail environment. This commission-based role is directly tied to individual sales results and requires expert product knowledge and clienteling. The advisor supports brand and store objectives through personalized service and in-store initiatives.

Responsibilities

• Deliver extraordinary customer service and exceed personal and brand sales targets
• Build and maintain a loyal personal client base through acquisition, development, and retention
• Share expert product knowledge and participate in vendor and store training sessions
• Support brand sales via event execution, marketing opportunities, and assortment feedback
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks
• Communicate with clients via phone, mail, and electronic methods for follow-up and events
• Resolve customer service issues and escalate to selling management when necessary
• Ensure compliance with privacy policies, regulations, and cyber security measures

Requirements

• High school diploma
• Minimum of two years experience in a commission-based sales environment
• Prior luxury retail sales experience preferred
• Make-up artistry or aesthetics certificate may be required for certain brands
• Able to work a flexible schedule including nights, weekends, and holidays
• Highly collaborative, able to multitask in a fast-paced environment with minimal supervision