Donation & Processing Coordinator

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity:

We are seeking a highly organized, service-focused, and community-minded Donation & Processing Coordinator to help ensure donated goods are efficiently transformed into quality merchandise while creating a positive experience for donors, volunteers, and customers. This role is ideal for someone who enjoys coordinating operations, retail, supporting team members, building relationships, and contributing to a mission-driven organization where every donation makes a difference.

Key areas of responsibility include:

Donation Intake & Processing

• Coordinate daily donation receiving activities and warmly welcome donors.
• Ensure donated items are accepted, assessed, sorted, and processed according to established guidelines.
• Coordinate the flow of donated goods through receiving, sorting, pricing, staging, and sales-floor preparation.
• Monitor donation volumes and communicate operational needs and opportunities for improvement.
• Help identify ways to improve workflow efficiency, inventory movement, and processing effectiveness.

Inventory & Merchandise Readiness

• Coordinate sorting, pricing, quality control, and preparation of merchandise.
• Maintain efficient inventory flow from donation intake to sales floor readiness.
• Ensure merchandise is consistently prepared and priced according to established standards.
• Monitor inventory staging areas to support organization, accessibility, and efficient workflows.
• Accurately utilize point-of-sale and inventory systems to support operational reporting and inventory tracking.

Volunteer & Team Support

• Provide day-to-day guidance and support to volunteers and team members working within donation and processing functions.
• Assist with onboarding and training on donation intake, sorting, pricing, safety, and operational procedures.
• Foster a welcoming, inclusive, and collaborative environment that encourages confidence, engagement, and contribution.
• Promote consistency in processes and quality standards.
• Recognize volunteer contributions and communicate emerging needs or concerns to the Thrift Store Manager.

Donor Experience

• Create a positive and meaningful donation experience that reflects KWS values.
• Foster a donor-centred approach rooted in appreciation, respect, and relationship building.
• Respond to routine donor inquiries and concerns and escalated complex matters as needed.
• Gather donor feedback and help identify opportunities to strengthen donor engagement and retention.
• Share the impact that donations have in supporting individuals, children, and families impacted by abuse.

Operations and Safety

• Support continuous improvement efforts related to donation processing, inventory management, and operational consistency.
• Assist with reporting, recordkeeping, and administrative processes related to donation operations.
• Maintain clean, safe, and organized receiving, processing, and storage areas.
• Promote safe lifting, handling, and workplace practices.
• Identify hazards and operational risks and takeappropriate action to address or elevate concerns.

What You Bring:

• Minimum 2-3 years of experience in retail, warehouse, logistics, inventory management, thrift, or customer service environments.
• Experience with inventory systems, point-of-sale systems, and merchandise processing
• Strong organizational, coordination, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality standards.
• Effective communication and relationship-building skills.
• Ability to train, support, and work collaboratively with volunteers and team