Recreation Manager

About PICS and Optima Living:

Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society assists youth, seniors, women, and the local community members by providing a comprehensive network of services and programs in the Lower Mainland and operates a Seniors Housing facility that includes assisted living, independent living, adult daycare program.

PICS Society is currently developing the next level of care with Guru Nanak Diversity Village (GNDV), a culturally sensitive “complex care” or “long-term care” Care Community that will meet the needs of seniors who require the support of full care services.

Position Summary

Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role develops diverse programming based on resident interests and functional needs and fosters a supportive and engaging environment that promotes social interaction, physical activity, and mental stimulation.

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self‑determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities

Leadership and Team Oversight

• Provides leadership, support, guidance and mentorship to the recreation team.
• Provides oversight and direction to the recreation team through coordination of work routines to meet the daily needs of residents.
• Conducts and attends team meetings; serves on committees as applicable.
• Ensures team members comply with all relevant Occupational Health and Safety regulations.
• Creates a safe, pleasant, creative and inclusive recreational environment.

Core Deliverables

• Develops and evaluates diverse programs within the seven dimensions of wellness (i.e., social, physical, intellectual, emotional, vocational, environmental and spiritual needs).
• Oversees the implementation of recreation programming to meet the community needs.
• Maintains resident profiles, assessments as applicable, and attendance records in Welbi platform.
• Utilizes Welbi insight reports to inform and modify programming to reflect resident interests.
• Coordinates all aspects of the volunteer program.
• Develops and maintains communication tools such as newsletters, posters, notices and calendars.
• Participates in resident Care Conferences as part of the interdisciplinary team.
• Coordinates and/or assists with Resident and/or Family Council as requested.
• Utilizes external community resources to assist in providing recreation opportunities where appropriate.
• Plans evening and weekend programs and activities as required.
• Operates company vehicle safely and in compliance with traffic laws, organizational policies, and licensing requirements inclusive of pre/post vehicle inspections if applicable.

Optima Community Engagement

• Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness.
• Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed.
• Collaborates with the Sales/Marketing team to organize events that support the marketing plan and promote community activities.
• Ensures a high level of resident engagement.
• Solicits regular resident and family feedback from surveys and other means.

Budget and Financial

• Participates in the operational, budgetary, and capital planning processes.
• Forecasts budget requirements as well as monitors and approves expenditures.

Quality Assurance

• Performs and evaluates organizational audits and key performance indicators and shares the results for quality improvements.
• Investigates and documents incidents and complaints, ensuring prompt corrective actions.
• Manages risks, communicates problems and finds solutions for quality improvements and risk mitigations.
• Reviews external quality and inspection reports in collaboration with the General Manager.
• Maintains accurate records by ensuring necessary documentation and reporting systems are in place.

Operational and Administrative Systems

• Liaises with agencies and senior-focused organizations to coordinate services and organize special events and outings.
• Determines and