Credit Union Collections Officer
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Apply collection procedures and member-service skills as a Collections Officer I managing delinquent accounts for UCCU. This role requires accurate, professional communication.
As a Collections Officer I, you will review delinquent member accounts involving consumer debt, real estate loans, and other obligations. You will contact members, develop repayment solutions, and continue collection efforts until resolution. The work supports UCCU’s interests while following Credit Union policies and legal requirements.
Key Responsibilities:
- Review delinquent accounts and determine probable account-status reasons
- Contact members by phone, email, text, and other methods
- Use dunning strategies to collect delinquent accounts promptly
- Document collection activity accurately and communicate with management
- Recommend counseling, charge-offs, attorneys, or bankruptcy referrals
Requirements:
- High school graduation or equivalent education
- Knowledge of collection procedures, laws, and regulations
- Understanding of Credit Union loan products and policies
- Strong verbal and written communication skills
- Accuracy, attention to detail, and confidentiality
Bring professional member service, collection knowledge, and detailed documentation skills to UCCU’s delinquent-account management work.