Lead, Strategic Communications

Organizational Change Management (OCM) and Communications Lead

We are seeking an experienced Organizational Change Management (OCM) and Communications Lead to support a large-scale global Network Segmentation transformation initiative on behalf of our enterprise client.

This 6‑month contract position is responsible for developing and executing change management and communications strategies that drive awareness, readiness, adoption, and stakeholder engagement across a diverse global audience. The successful candidate will work closely with program leadership, cybersecurity, networking, infrastructure, and business stakeholders to translate complex technical changes into clear, actionable communications and change activities.

This role requires a blend of strategic thinking and hands‑on execution, including developing communication plans, creating communications deliverables, conducting impact assessments, building stakeholder personas, supporting adoption activities, and driving business readiness efforts. It is suited to a senior practitioner who can operate independently, influence stakeholders, and deliver high‑quality artifacts in a fast‑paced technology transformation environment.

Advantages

• High‑Visibility Global Enterprise Impact: Lead a critical, enterprise‑wide security transformation program. The work directly impacts global infrastructure, networking, and security postures across multi‑region business units.
• Strategic Leadership Meets Creative Execution: Rare blend of strategic OCM design (impact analysis, persona building, adoption frameworks) and hands‑on delivery (executive briefings, digital campaigns, roadshows).
• Cross‑Functional Stakeholder Reach: Work alongside senior leaders, Cybersecurity, Infrastructure, Networking, and Business Operations, offering extensive visibility across executive and technology teams.
• Modern Security Domain Focus: Build domain expertise in cutting‑edge enterprise tech shifts, including Zero Trust and Network Segmentation.
• Industry‑Leading Employer Culture: Consistently recognized as a Great Place to Work®, known for its focus on inclusion, psychological safety, and supportive employee experience.
• Class AAA Headquarters: Work out of a modern, flagship 35‑storey building featuring floor‑to‑ceiling windows, panoramic city/waterfront views, and green spaces like rooftop garden terraces.
• Direct Indoor PATH Connection: Fully protected indoor access directly to Union Station (5‑minute walk), connecting seamlessly to TTC Subway, GO Transit, UP Express, and VIA Rail.
• Top‑Tier Amenities: On‑site food court (Harbour Eats), state‑of‑the‑art fitness facility, secure bicycle storage with change rooms/showers, and immediate access to Toronto's South Core waterfront district.
• True Hybrid Flexibility: Balanced modern work arrangements that support remote collaboration alongside collaborative days in a modern office setup.

Key Responsibilities

• Lead OCM planning and execution for a global network segmentation initiative.
• Conduct stakeholder impact assessments and change impact analyses.
• Develop stakeholder personas and audience segmentation strategies.
• Assess organizational readiness and identify adoption risks.
• Create change adoption, engagement, and reinforcement strategies.
• Support business readiness planning and deployment activities.
• Establish change metrics and track adoption, engagement, and compliance.
• Facilitate stakeholder workshops, focus groups, and feedback sessions.
• Identify resistance points and develop mitigation strategies.
• Develop and execute integrated communication strategies aligned with program milestones and rollout activities.
• Create communication plans, messaging frameworks, communication schedules, and stakeholder engagement approaches.
• Develop high‑quality communications materials, including executive presentations & leadership updates, email campaigns & newsletters, FAQs & talking points, SharePoint and intranet content, awareness materials & roadshow presentations, stakeholder briefings & readiness communications.
• Tailor messaging effectively for both technical and non‑technical audiences.
• Coordinate communications across global regions, business units, and technology teams.
• Support the creation and maintenance of program communication channels and stakeholder engagement forums.
• Develop readiness, training, and adoption approaches for impacted stakeholder groups.
• Support onboarding and engagement activities for application owners, infrastructure teams, operations teams, support teams, and security teams.
• Work with technical Subject Matter Experts (SMEs) to translate technical concepts into business‑focused messaging.
• Monitor stakeholder sentiment and feedback to provide recommendatio