Field IT Technician

13 hours ago

Montreal, QC, Canada Actualisation: HR Solutions for Businesses Full-time $26,000 - $34,000/year

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Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
Follows all standard operating procedures (SOPs) through effective knowledge management.
Works collaboratively with people across the organization.

Staffing and recruiting

Computer technician on the road

Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
Follows all standard operating procedures (SOPs) through effective knowledge management.
Works collaboratively with people across the organization.

Qualifications

Valid driving license required
Experience: 2 years minimum
DEC or AEC in computer science
This is a job on the road, so the candidate must have a car for the job.
The candidate must be fluent in French (written and spoken) and have a good knowledge of English

Advantages

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Montreal