Fleet Reliability

Fleet Reliability & Support Specialist (MaintainX System Administrator)

Department: Operations

Employment Type: Permanent - Full Time

Location: Remote - Canada

Description

What You'll Do:

• Own the day-to-day configuration and governance of MaintainX: asset hierarchy, PM templates, failure coding library, work order types, user access, and system settings
• Develop, document, and maintain the maintenance processes and standard operating procedures that govern how work is planned, executed, and recorded across the FPG team
• Monitor system usage and work order completion quality; identify gaps in adherence, incomplete records, or process deviations and address them constructively with the relevant team member
• Provide day-to-day support to FPG team members using MaintainX: troubleshoot system issues, answer process questions, and onboard new users
• Maintain MaintainX data quality to the ≥95% completeness standard; incomplete or inaccurate records directly undermine the team’s KPI reporting
• Develop and run regular MaintainX reporting to support FPG performance reviews, governance cadences, and the FPG Manager’s monthly dashboard
• Support commissioning handovers: ensure Baseline Capture records are complete and correctly structured before any unit enters Production mode

What We'll Love About You:

• You take personal pride in a well-configured system. The correct hierarchy, the right failure codes, the right PM interval all matter to you, and you notice when they’re wrong.
• You are the person people come to when the system does something unexpected, and you know exactly where to look.
• You write clear, practical documentation that people actually follow, not because they have to, but because it makes the job easier.
• You hold others to the data standard constructively. You can tell a field tech their work order is incomplete without making it a confrontation.
• You are curious about the maintenance workflows you govern. You want to understand why a PM exists, not just that it does.

Key Responsibilities:

• Configure and govern MaintainX as the system of record: complete, accurate asset hierarchy, failure codes, PM library, and work order standards before FPG goes live
• Develop the minimum viable SOP package for FPG launch: work order closure standards, PM execution procedures, and user training materials
• Achieve and maintain ≥95% MaintainX data completeness across all active work orders and asset records
• Deliver a monthly MaintainX data quality report to the FPG Manager identifying gaps, trends, and improvement actions
• Support Baseline Capture for every new unit entering Production mode: verify configuration records are complete before status change
• Train all new FPG team members on MaintainX processes and standards during onboarding
• Continuously improve the system: propose and implement changes to templates, workflows, and configuration as the fleet and team’s needs evolve

Travel Requirements:

• Minimal, there will be occasional travel to offices or sites for onboarding, training, or system roll‑out support (estimated <5% annually).

Skills, Education, and Experience:

Must Have Skills, Education, and Experience:

• Strong IT skills with demonstrated experience administering a CMMS, EAM, or similar maintenance/asset management platform (MaintainX experience strongly preferred and will be prioritized)
• Experience developing maintenance processes, SOPs, or work management procedures in writing, with the ability to produce documentation that field and technical staff actually follow
• Systematic, detail‑oriented approach to data quality: experience identifying and resolving data completeness gaps in an operational system
• Experience training and supporting non‑technical users on operational software, including troubleshooting user issues and answering process questions
• Ability to hold others to a process standard constructively, since this role requires influencing without authority
• Comfortable in a desk‑based, remote, or office role with no regular field requirement

Assets:

• Preference for candidates based in Calgary that can work in office on a hybrid basis
• Hands‑on maintenance or field operations experience. Not required, but it makes the SOPs you write far more credible and practical.
• Experience in mining, oil & gas, construction, or any asset‑intensive industry with structured maintenance programs
• MaintainX admin‑level experience (not just user‑level): configuring asset hierarchies, PM schedules, failure codes, and reporting