Data Distribution Infrastructure L3 Support Specialist
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Data Distribution Infrastructure L3 Support Specialist
11/18/2025
Contract
Active
Job Description:
JOB SUMMARY
The Data Distribution Infrastructure L3 Support Specialist will join the Enterprise Computing Organization. This team manages and supports reporting and Managed File Transfer (MFT) products/applications, including proprietary systems like COMET and Infoblast mail, and vendor products such as Connect Direct (NDM). This position is for a senior L3 SME and SRE with global responsibility for applications and infrastructure related to Managed File Transfer.
Key Responsibilities
- Administer application servers and SFTP/FTPS servers.
- Perform technical troubleshooting of infrastructure and user incidents.
- Deploy servers and applications; automate operational tasks.
- Provide global support for Managed File Transfer systems.
- Collaborate with internal teams to resolve complex technical issues.
- Participate in weekend and on-call rotation as required.
Required Qualifications
- Minimum 7 years of experience in an operations support role.
- Strong knowledge of HTTP, FTP/SFTP, SQL, databases, and general MFT technologies.
- Comfortable with Unix/Linux and Windows system administration.
- Proficiency in scripting for operational tasks using Java, PowerShell, Python (preferred), Perl, or Shell scripting.
- Experience troubleshooting issues related to network, databases, storage, security, and operating systems.
- Strong organizational skills with ability to manage multiple tasks under pressure.
- Effective oral and written communication skills; ability to work well in a team environment.
- Availability for weekend and on-call work on a rotation basis.
Preferred Qualifications
Previous experience working with file transfer services or related applications.
Education
Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Experience
- Minimum 7 years in operations support or infrastructure management.
- Hands‑on experience with Managed File Transfer technologies and scripting automation.
- Proven ability to troubleshoot complex technical issues across multiple domains.
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