Customer Security Assurance Analyst
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Build customer trust through security questionnaires, RFP support, and accurate evidence management at Case IQ, a governance, risk, and compliance SaaS company.
As a Security Assurance Associate, you will support enterprise customer requests with guidance from the Director of Information Security. You will turn technical input into clear responses, route specialist questions, and maintain customer-facing security information. The work connects Sales with Security, Compliance, Legal, Product, Engineering, and IT.
Key Responsibilities:
- Prepare customer-facing answers using approved content and guidance
- Route policies, certifications, and privacy-material requests appropriately
- Recognize questions requiring specialist review and escalation
- Document repeatable assurance workflows and response standards
- Identify recurring questions, content gaps, and process improvements
Requirements:
- Early-career experience in customer-facing or related operational work
- Ability to translate technical input into accurate responses
- Thoughtful questions and sound judgment about missing information
- Basic understanding of security and privacy concepts
- Discretion when handling sensitive information and customer data
Use strong writing, sound judgment, and security awareness to help Case IQ answer enterprise assurance requests accurately.
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