Enterprise Administrator

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

As an Enterprise Administrator, you are responsible for assessing, designing, implementing, and supporting complex enterprise Network and Unified Communications solutions, with a strong focus on telephony, collaboration, and modern UC technologies. This position reports to the Manager, Network and Unified Communications and is primarily remote.

Here is what a typical day looks like

• Administer, support, and enhance enterprise Network and Unified Communications infrastructure and services.
• Serve as a senior technical resource for Unified Communications, including enterprise telephony, Microsoft Teams, contact centre, voice, collaboration, and related technologies.
• Provide technical leadership in the evaluation, design, implementation, and integration of new Unified Communications solutions.
• Support enterprise network technologies including LAN/WAN, Wi-Fi, routing, switching, firewalls, VPN, and cloud connectivity.
• Troubleshoot complex voice, video, network, application connectivity, and performance issues and drive them through to resolution.
• Support system availability, performance, monitoring, security, resiliency, business continuity, and disaster recovery requirements.
• Participate in operational support and on-call activities for critical Network and Unified Communications services.
• Work with vendors and technology partners on solution design, implementation, troubleshooting, and service improvement.
• Develop and maintain technical standards, documentation, architecture, and operational procedures.
• Administers and maintains end user accounts, permissions, and access rights, as needed
• Building strong internal relationships within the business across multiple departments to ensure their technology needs are being met

The value you bring

• Strong communication and relationship building skills
• Strong experience supporting and designing enterprise Unified Communications and telephony solutions, with the ability to provide senior-level technical leadership.
• Experience with Microsoft Teams and Microsoft Teams Phone, including enterprise voice and collaboration technologies.
• Experience with enterprise telephony, voice infrastructure, SIP, SBCs, contact centre, or related Unified Communications technologies.
• Good understanding of enterprise networking principles, including TCP/IP, DNS, DHCP, routing, switching, VLANs, QoS, VPN, and network security.
• Experience working with enterprise network technologies, preferably including Cisco and/or Palo Alto Networks.
• Ability to troubleshoot complex problems that span voice, network, cloud, security, and application environments.
• Experience evaluating technology solutions and contributing to solution architecture, design, implementation, and migration activities.
• Strong vendor management, communication, documentation, and relationship‑building skills.
• Ability to work independently while collaborating effectively across technical and business teams.
• Degree or diploma in Computer Science, Information Technology, Telecommunications, or an equivalent combination of education and relevant experience.
• 5+ years of relevant Network and/or Unified Communications experience, with demonstrated depth in Unified Communications.

The following certifications are required

• ITIL 4 Foundation
• Microsoft Teams or Microsoft 365 collaboration/communications certifications
• Cisco CCNA, CCNP, or equivalent networking certification
• Relevant Cisco Collaboration certification
• Other relevant Network, Unified Communications, cloud, or security certifications
• Hours/Duration: Full Time, Permanent - 37.5 hours/week
• Current Vacancy: Yes
• Requisition #: 83301
• Compensation Range: $80,000 - $100,000

Why Western?

Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs,