Bilingual Customer Success Implementation Consultant
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English and French fluency support customer success in this remote Canadian Implementation Consultant role at Samsara, focused on IoT adoption.
You will guide Mid-Market customers across onboarding, adoption, advocacy, and renewal while managing successful Samsara deployments. The role requires trusted communication with executives, Product and Engineering leaders, and software users. You will also collaborate with Sales, Support, Sales Engineering, and Product.
Key Responsibilities:
- Own customer relationships after sales teams complete handoff
- Deploy Samsara solutions for fleets and industrial assets
- Monitor account health and implementation participation
- Demonstrate products for executives and everyday users
- Collaborate cross-functionally across customer engagements
Requirements:
- 2–4+ years in senior Customer Success, account management, or consulting
- Proven trust-building with diverse stakeholders
- Experience supporting technical products
- Diplomacy and poise when addressing customer issues
- Bachelor’s degree from a four-year institution
Use bilingual communication, stakeholder management, and implementation skills to strengthen Samsara customer relationships and product adoption.
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