Workforce Scheduling Optimization Engineer
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Build workforce scheduling and resource allocation capabilities for Miratech’s Workforce Management product stream using OR-Tools and CP-SAT.
This Operations Research Engineer role focuses on complex planning problems in large-scale contact center environments. You will design optimization models for staffing, scheduling, and coverage management. Collaboration with Product, Workforce Management experts, Architects, and Engineering teams supports enterprise integration.
Key Responsibilities:
- Design workforce planning, scheduling, and allocation models
- Own constraint models from business rules through implementation
- Meet latency targets for real forecast group volumes
- Integrate models into the enterprise WFM optimization engine
- Validate schedules with workforce planning stakeholders
Requirements:
- Six or more years of professional optimization experience
- Production experience with constraint or mixed-integer solvers
- Experience solving large-scale optimization problems and datasets
- Ability to translate requirements into mathematical objectives
- Strong production service and validation framework skills
Use scheduling expertise, mathematical optimization, and stakeholder collaboration to deliver operationally usable workforce management solutions.
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