Work From Home Roadside Dispatcher
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Coordinate emergency roadside assistance remotely using dispatch software, mapping tools, and clear communication with Members and service providers. This full-time schedule supports Eastern Ontario or Thunder Bay candidates.
As a Dispatcher, you receive requests from the Emergency Roadside Assistance Call Centre and coordinate suitable vehicles. You prioritize urgency, Member location, needs, and provider availability. The work also includes route optimization, record-keeping, and ongoing updates.
Key Responsibilities:
- Receive service requests from the Emergency Roadside Assistance Call Centre
- Prioritize requests and optimize routes using dispatch software
- Coordinate vehicles based on Member locations and needs
- Liaise with third-party providers and share necessary information
- Monitor requests and communicate timely status updates
Requirements:
- High school diploma or equivalent
- Two years of dispatching experience
- Excellent verbal and written communication skills
- Proficiency with mapping, dispatching, CRM, and telephony systems
- Broadband Internet connection and shift flexibility
Apply dispatch judgment, accurate documentation, and mapping expertise to coordinate timely roadside assistance from your home.
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