Night Auditor

Create a Welcoming Stay at The C Hotel The C Hotel by Carmen’s is a contemporary Hamilton hotel known for attentive service and a comfortable guest experience. As part of Carmen’s Group, a hospitality company with more than 40 years of experience, you’ll work alongside a supportive team that takes pride in making guests feel welcome. We’re looking for a dependable Night Auditor to support guests and hotel operations during overnight hours. Position Details:

Job type
Permanent, part-time Vacancy: This posting is for an existing vacancy Compensation: $18.50-$20.00 per hour, plus a $1.00 hourly night premium AI disclosure: Artificial intelligence is not used to screen or select applicants for this position.

About the Role
In this position, you’ll be a key point of contact for guests overnight while completing the daily front desk and reporting tasks that help the hotel start each morning smoothly. Your responsibilities will include:
- Greeting guests and assisting with check-in and other front desk needs
- Responding to questions and requests in a timely, courteous manner
- Reviewing guest accounts, receipts, vouchers, and daily records for accuracy
- Preparing financial reports and records in keeping with company procedures
- Advancing the front desk system to the next business day
- Listening to guest concerns and helping resolve them professionally
- Recommending rooms and hotel services when appropriate
- Using good judgment and supporting a safe, well-run overnight shift Position

Requirements:

- 1-2 years of hotel experience; Guest Services Agent or Night Auditor experience is an asset
- Current Smart Serve certification
- Availability for overnight shifts from 11:00 p.m. to 7:00 a.m., on weekdays and weekends
- A friendly, professional approach to guest service
- Strong problem-solving and communication skills
- A college or university education in hospitality management is an asset
- Familiarity with hotel property management systems is an asset Why Join Carmen’s Group? Carmen’s Group is Great Place to Work Certified for 2022-2024 and 2026, and has been recognized for its executive teams and as a workplace in hospitality and retail, in Canada, for women, and for mental wellness. Team members can also access:
- Flexible scheduling
- Pay on Demand
- Hotel discounts for personal travel
- Discounts at our restaurants
- An employee scholarship program
- Wellness programs and staff events
- Opportunities to develop and grow into leadership roles
- Recognition programs for achievements and milestones
- Employee referral bonuses
- A safe, inclusive, and supportive workplace Carmen’s Group is a Hamilton-born hospitality company focused on creating extraordinary memories. Our venues include Carmen’s Event Centre, C Hotel, The Lakeview, Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and Good Earth Food & Wine. *Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.
* *Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
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