Front Desk Associate

**We’re hiring for two Part-Time Front Desk Associates (FDA) to join our Kensington St. Calgary team We're looking for candidates who are available consistently and are seeking a long-term position.*
* We are currently looking for the following availabilities:
- 1 weekday (1:00 PM
-  7:45 PM)
- 1 weekend shift (8:45 AM
- 4:15) Permanent part-time role. We're looking for candidates who are available consistently and are seeking a long-term position, not a temporary arrangement. 💡 As a member of our front desk team, you will deliver exceptional hospitality, manage clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives. Who We Are Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. Join us in our mission to raise body IQ globally #FutureproofYourBody

What You'll Do

- Provide all clients exceptional service and hospitality in line with Myodetox standards
- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
- Ensure all claims, invoices, transactions are submitted and filed accurately
- Maintain clean, consistent client notes for seamless service to each client
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant Who We're Looking For
- You have 1+ years of experience working in a customer service and/or hospitality role
- You must be able to work a minimum of 2 shifts per week
- You care deeply about ensuring positive client interactions and experiences
- You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
- You pay attention to every detail
- small or big. After all, how much we care is the fuel for our passion
- You’re passionate about the work we do, the services

we offer
and can clearly communicate the long term value to our clients
- You perform your job duties with consideration and care for business driving booking strategies
- You thrive in a fast paced environment
- You are innately curious, always seeking to solve problems, answer questions and better your work product
- You show up as your authentic self day in and day out, making your voice heard
- You prioritize your own physical and mental health so you can show up as your best version in the workplace Myo Benefits + Perks
- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
- Group RRSP with Profit-Sharing Employer Match
- Discounted Pet Insurance through SPOT
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Subsidized mental health support through Inkblot platform