Associate Franchise Business Consultant

FRANCHISE OPERATIONS | CAREER OPPORTUNITY Department
- Performance & Operations Reports to
- VP, Performance & Operations Location
- Oakville, ON Travel
- Regular travel throughout Canada and the United States About Bin There Dump That Bin There Dump That is a residential-friendly roll-off dumpster rental franchise serving communities across Canada and the United States. Our Home Office team supports franchise operators with practical tools, training, guidance, and a commitment to simple, friendly service and operational excellence. The Opportunity The Associate Franchise Business Consultant (Associate FBC) is a junior-level development role within the Performance & Operations team. Working alongside experienced Franchise Business Consultants and their areas of specialization, the Associate FBC will gain hands-on exposure to franchise onboarding, operational performance, financial analytics, technology, training, and business development. A central responsibility is conducting franchise location audits and operational assessments, documenting findings, and supporting consistent standards and measurable improvements throughout the network.

Key Responsibilities
*Franchise Location Audits & Compliance*
- Conduct scheduled location audits, independently when qualified and alongside senior FBCs, using standardized assessment tools and checklists.
- Review fleet and equipment condition, safety practices, customer service, facility presentation, operational processes, and brand standards.
- Document findings, prepare accurate audit reports, and identify practical opportunities for improvement.
- Assist with corrective action plans, clear ownership and timelines, and follow-up tracking through resolution.
- Maintain audit records and identify recurring gaps, risks, and network-wide trends.
- Help refine audit procedures, checklists, reporting tools, and compliance resources. *FBC Shadowing, Mentorship & Development*
- Participate in a structured development program, shadowing FBCs within their respective areas of expertise.
- Attend operator meetings, site visits, business reviews, training sessions, and operational consultations.
- Support specialist-led projects, research, reporting, operator follow-up, and field initiatives.
- Progressively take ownership of assigned audits, operational tasks, and support activities as skills develop. *Cross-Functional Operational Support*
- Assist with opening readiness, launch activities, training, milestones, and post-launch follow-up.
- Help collect and review location KPIs, business performance data, benchmarking, and improvement plans.
- Support system implementation, process documentation, operator training, and adoption of approved tools.
- Assist with corporate location assessments, field coaching, standard operating procedures, and training resources. *Franchise Operator Support & Communication*
- Build positive, professional relationships with franchise operators and internal stakeholders.
- Respond to routine operator questions within assigned authority and escalate complex matters appropriately.
- Help coordinate regional meetings, webinars, workshops, and network initiatives.
- Maintain a supportive, collaborative, solutions-oriented approach to every operator interaction. *Reporting & Continuous Improvement*
- Record location visits, audit findings, operator interactions, and follow-ups accurately in approved CRM and reporting systems.
- Prepare location assessment summaries, action-item tracking, and project documentation.
- Surface recurring operational issues and contribute ideas for improved standards, tools, and processes. Qualifications & Experience Required
- Post-secondary education in business, operations, franchising, or a related discipline, or equivalent practical experience.
- Approximately 1–3 years of relevant experience in operations, customer service leadership, field support, or a related role.
- Strong organization, attention to detail, analytical thinking, and written and verbal communication.
- Ability to build relationships, manage priorities, follow through, and work effectively with a team.
- Proficiency with Microsoft Office and/or Google Workspace; comfort learning new systems.
- Valid driver’s licence and willingness and ability to travel regularly across Canada and the United States, subject to applicable requirements. Preferred
- Experience in franchising, multi-location operations, field auditing, quality assurance, or compliance.
- Familiarity with CRM systems, reporting tools, fleet-based operations, logistics, waste management, or home services. What Success Looks Like
- Assigned audits are completed on time, with accurate and consistent documentation.
- Corrective actions and outstanding items are clearly tracked and followed through.
- Knowledge and capability develop across the specialized FBC functions.
- Operator and Home Office relationships are professional, productive, and supportive.
- The Associate FBC demonstrates increasing independence and readiness for broader consulting responsibilities. Career Development This position provides a structured pathway toward a Franchise Business Consultant role. Through mentorship, field experience, location audits, and exposure to the FBC team’s specialized functions, the successful candidate will develop the skills to support franchise operators at a more advanced level. Why Join Us? Join a collaborative team focused on helping franchise businesses succeed. You will learn from experienced professionals, visit operations across North America, contribute to meaningful initiatives, and build a career in franchise operations. If you are organized, curious, motivated, and passionate about helping businesses succeed, we would love to hear from you. Pay: $60,000.00-$70,000.00 per year

Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Education:
- Bachelor's Degree (required)

Experience:
- Franchising or Operations: 2 years (required) Language:
- English (required) Licence/Certification:
- Driving Licence (required) Willingness to travel:
- 50% (required) Work

Location:
In person