Client Service Manager
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Job Description
- Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
- Develops implements, maintains and evaluates the security programs for Paladin’s contracts
- Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
- Takes ownership of staff and client issues and supports the timely response to both groups
- Develops and maintains excellent relationships with the clients in the portfolio
- Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
- Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
- Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date Qualifications
- 3-5 years of industry experience in a leadership position is considered an important asset
- Class G Driver’s License is required
- Excellent interpersonal and communication skills
- High level of professionalism
- Ability to write comprehensive reports and maintain proper records
- Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
- Must have strong leadership, social interaction and organizational skills
- Proficiency in Microsoft Office software
- Ability to write and present proposals to large organizations Why choose Paladin?
- Industry-leading culture focused on people and service excellence.
- Opportunities for growth and internal promotion.
- Collaborative and supportive leadership environment.
- Professional development and certification support.
- Great Place To Work Certified™ 2026
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