Client Care

Client Care & Clinic Coordinator / Receptionist Cosmedic Ink Ltd. — Winnipeg, Manitoba Pay: From $18.00 per hour

Job type
Permanent, part-time Expected hours: Approximately 35 hours per week Schedule: Tuesday to Saturday About Cosmedic Ink Cosmedic Ink Ltd. is a professional aesthetics and medical tattooing clinic located in St. Vital, Winnipeg. We specialize in permanent makeup, medical and paramedical tattooing, laser and light-based aesthetic treatments, and other personalized beauty services. We are seeking a warm, organized and dependable Client Care & Clinic Coordinator / Receptionist who enjoys working with people and takes pride in creating an exceptional client experience. This is more than a traditional receptionist position. You will play an important role in supporting our practitioners, coordinating appointments, maintaining client relationships and helping our clinic operate smoothly.

Key Responsibilities
- Welcome clients and provide a professional, friendly and comfortable experience.
- Answer telephone calls and respond to client inquiries by email, text message and social media.
- Schedule, confirm, reschedule and coordinate appointments.
- Follow up with prospective clients regarding inquiries and consultation bookings.
- Assist with client rebooking, appointment reminders and ongoing client communication.
- Maintain accurate client records using our booking and customer relationship management systems.
- Support daily clinic operations, including appointment preparation, client check-in and checkout.
- Process payments and assist with routine administrative duties.
- Help maintain an organized, clean and welcoming reception environment.
- Coordinate with practitioners to ensure appointments run smoothly and their treatment time is protected.
- Assist with clinic promotions, client communications and administrative projects as required. What We're Looking For
- Previous experience in reception, administration, customer service or client coordination.
- Excellent interpersonal and communication skills.
- Genuine warmth, empathy and professionalism.
- Strong organizational skills and attention to detail.
- Confidence handling telephone calls, emails and client inquiries.
- Comfortable learning new software and digital systems.
- Ability to manage competing priorities in a busy clinic environment.
- Reliable attendance, initiative and sound judgment.
- Respect for client privacy and confidentiality.
- Ability to work independently while contributing positively to a small team. Experience in a medical clinic, aesthetics practice, spa, salon or similar client-service environment is an asset but not required.

What We Offer
- A welcoming, professional clinic environment.
- Approximately 35 scheduled hours per week.
- Opportunities to learn about the aesthetics and medical tattooing industry.
- Training in our clinic systems and procedures.
- Performance reviews and opportunities for wage advancement based on demonstrated performance.
- The opportunity to make a meaningful contribution to client care and clinic operations. Schedule and Compensation Starting pay: From $18.00 per hour, depending on qualifications and experience. Schedule: Tuesday to Saturday, approximately 35 hours weekly. Availability for scheduled evening shifts is required. Work

location:
In person, 931 St. Mary's Road, Winnipeg, Manitoba. If you are someone who genuinely enjoys helping people, takes initiative and values both excellent client care and attention to detail, we would welcome your application. Pay: From $18.00 per hour Expected hours: 35.0 per week Application question(s):
- Are you available to work a regular Tuesday-to-Saturday schedule, approximately 35 hours per week, including scheduled evening shifts?
- Please briefly describe your experience in reception, customer service, appointment scheduling, or administrative support. Which of these responsibilities are you most comfortable performing?
- This position involves responding to client inquiries, following up with prospective clients, and encouraging appointment bookings and rebookings. How comfortable are you with these responsibilities, and what experience do you have performing them?
- This position requires managing appointments, client communications, follow-up tasks, and daily clinic activities, sometimes simultaneously. How do you stay organized, prioritize responsibilities, and ensure important tasks are not overlooked?
- What interests you about working at Cosmedic Ink, and what qualities would you bring to a small, client-focused aesthetics clinic? Work

Location:
In person