Accounts Receivable Specialist

Canadian Water Savings | American Water Savings Department: Finance

Location:
Toronto, Ontario

Job Type
Full-Time Reports To: Accounting Manager

Salary:
To be determined

About Us
Canadian Water Savings and American Water Savings, part of the ONIT Group of Companies, are leaders in innovative water conservation and cost-reduction solutions for commercial businesses across North America. As the exclusive Canadian distributor of SMART VALVE™, Canadian Water Savings helps businesses reduce water consumption, lower operating costs, and improve sustainability. Supported by the ONIT Group's extensive experience in energy and utility management, we are committed to delivering exceptional products, reliable service, and measurable results for our customers. We are a growing, results-driven organization that values teamwork, accountability, initiative, and operational excellence. The Opportunity: Are you detail-oriented, highly organized, and someone who takes pride in keeping financial records accurate and accounts running smoothly? We are seeking a proactive and dependable Accounts Receivable Specialist to join our Finance team in Toronto. In this role, you will be responsible for managing customer accounts, processing invoices and payments, monitoring outstanding balances, and supporting timely collections. You will work closely with customers and internal teams to resolve billing inquiries, maintain accurate financial records, and contribute to the overall efficiency of our financial operations. The ideal candidate is someone who enjoys working with numbers, communicates confidently and professionally, and takes ownership of their responsibilities. You are comfortable managing multiple priorities, investigating discrepancies, and ensuring that outstanding matters are followed through to resolution. This is an excellent opportunity for an accounting professional who wants to contribute to a growing organization while continuing to develop their financial and operational expertise.

Key Responsibilities
Accounts Receivable & Billing
- Prepare, review, and issue accurate customer invoices, credit notes, statements, and supporting documentation.
- Process and apply customer payments, including cheques, electronic transfers, credit cards, and other payment methods.
- Maintain accurate and up-to-date customer accounts, payment records, and billing information.
- Monitor accounts receivable aging reports and identify overdue balances requiring follow-up.
- Ensure transactions are recorded accurately and in accordance with established accounting procedures. Collections & Customer Account Management
- Follow up professionally and consistently with customers regarding outstanding invoices and overdue payments.
- Respond to customer billing inquiries, payment concerns, and account-related questions in a timely manner.
- Investigate and resolve billing discrepancies, short payments, unapplied cash, deductions, and account adjustments.
- Work collaboratively with Sales, Operations, and Finance teams to resolve customer account issues.
- Identify potential collection risks and escalate significant concerns to management when appropriate. Reconciliations & Financial Reporting
- Perform customer account reconciliations and assist with reconciling accounts receivable balances to the general ledger.
- Maintain accurate records of customer transactions, adjustments, and payment activity.
- Support month-end and year-end closing processes, including reconciliations, aging analysis, and financial reporting.
- Assist with audit requests and provide supporting financial documentation as required.
- Ensure customer account information, payment terms, tax details, and related records are properly maintained. Operational Support & Process Improvement
- Work closely with the Accounting Manager and Finance team to support daily accounting operations.
- Identify opportunities to improve billing accuracy, collection processes, and overall efficiency.
- Maintain confidentiality when handling sensitive customer and financial information.
- Follow established internal controls, accounting policies, and recordkeeping procedures.
- Assist with special projects and additional Finance-related responsibilities as required. What We're Looking For: Required Qualifications
- Minimum 2 years of experience in accounts receivable, billing, collections, or a related accounting role.
- Strong understanding of accounts receivable processes, payment applications, account reconciliations, and collections.
- Excellent attention to detail, accuracy, and organizational skills.
- Strong written and verbal communication skills, with the ability to interact professionally with customers and colleagues.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Ability to manage multiple customer accounts, competing priorities, and deadlines in a fast-paced environment.
- Strong problem-solving skills and the ability to investigate and resolve account discrepancies.
- Ability to work independently while collaborating effectively with a team. Preferred Qualifications
- Post-secondary education in Accounting, Finance, Business Administration, or a related field.
- Experience with Sage Intacct and Moneris.
- Previous experience handling a high volume of transactions, invoices, and customer accounts.
- Experience supporting month-end reconciliations and financial reporting.
- Familiarity with commercial or business-to-business billing and collections. The Qualities That Will Make You Successful: We value attitude, accuracy, accountability, initiative, and a willingness to learn just as much as technical accounting experience. You will thrive in this role if you are:
- Detail-oriented and accurate: You take pride in ensuring that financial information is correct and discrepancies are addressed promptly.
- Organized and efficient: You can manage multiple accounts, transactions, and deadlines while maintaining a high standard of work.
- Proactive and resourceful: You take initiative, identify potential issues, and work toward practical solutions.
- An effective communicator: You are professional, personable, and confident when communicating with customers and internal teams.
- Solutions-oriented: You enjoy investigating issues, resolving discrepancies, and finding ways to improve processes.
- Accountable and dependable: You take ownership of your responsibilities and consistently follow through on outstanding matters.
- Adaptable and team-oriented: You are comfortable with changing priorities and enjoy contributing to a collaborative work environment.
- Professional under pressure: You remain composed and focused when managing deadlines, challenging account issues, or high transaction volumes. Why Join Us?: At Canadian Water Savings and American Water Savings, you will have the opportunity to make a meaningful contribution to a growing business focused on innovation, operational excellence, and customer satisfaction.

We offer

- The opportunity to be part of an established and growing North American group of companies.
- A collaborative, professional, and fast-paced work environment.
- Exposure to multiple areas of accounting, financial operations, and business administration.
- Opportunities to develop your skills, expand your responsibilities, and grow professionally.
- A workplace culture built around ONIT One Excellence — ONE Team | ONE Mission. Ready to Join Our Team?: If you are a dependable, detail-oriented accounting professional who enjoys working with numbers, resolving challenges, and keeping financial operations organized and accurate, we would love to hear from you. Apply today and become part of the Canadian Water Savings and American Water Savings team Canadian Water Savings and American Water Savings are committed to providing equal employment opportunities. Accommodations are available throughout the recruitment process upon request.