Collections & Legal Administrator

About Us
Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice, and health and safety advice to small and medium-sized businesses located throughout Ontario. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.
K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 1,500 people globally. Peninsula opened its Canadian office in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta and British Columbia. The Role of Collections and Legal Administrator This role involves working within the Finance department at our Downtown Toronto Head Office, actively responsible for collections. The position is suitable for an individual who is diligent, proactive and an excellent communicator, with prior finance team experience, who can work in a diverse yet structured environment. The ideal candidate will have relevant experience in collections and will enjoy the challenge of assuming responsibility for several different processes including cash reconciliation, cancellation of contracts and small court claims within a supportive team environment. The focus is on excellence in cash collection but provided with remarkable service and care, along with an investigative approach to problem solving. Please note: This is a fully on-site position. Monday
- Friday, 9:00AM
- 5:30PM. This posting is for an existing vacancy. Day-to-Day Duties and Responsibilities
• Contacting clients in relation to their overdue accounts, payment and service queries via telephone, email and letter
• Negotiating with debtors according to company’s protocol for resolution including explanation of collection procedures and discussions based on payment options
• Ensure aging is in good standing as per company policies
• Deal with all incoming correspondence including calls, emails and other correspondence from clients and handling their queries regarding accounts queries and contracts enquiries and making necessary notes on our systems to keep accurate and timely records
• Investigate and resolve invoice issues
• Liaise with clients, service and legal departments
• Various administrative/finance tasks
• Preparation of legal documents including NDAs, affidavits, claims, default judgments
• Send collections letters for all age debt groups
• Provide detailed reporting and tracking on all cases submitted, updates on cases and other required KPIs
• During downtime to support payments/collections team for inbound and outbound activities, this can be up to 50% of the time depending on managers discretion. Education/Experience
• College/University Diploma
• At least 3 years of collections experience
• At least 1 year of Small Claims Court experience What you Bring to the Team
• Embrace and contribute to a strong team working spirit
• Have Enthusiasm and willingness to learn
• Be hard working and focused What’s in It for You?
• Health and dental benefits
• RRSP matching program
• Employee Assistance Program (EAP)
• 15 days paid vacation + statutory holidays
• Extra day off for your birthday Apply now and become part of Peninsula Canada’s exciting growth journey. Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.