Senior Site Reliability Engineer

24 hours ago

Toronto, Ontario, Canada Zoho Full-time

• Site Reliability Engineer (SRE)Role Summary:Seeking a Site Reliability Engineer with strong experience in production operations, observability, monitoring, and automation to improve application and infrastructure reliability, performance, and availability.

Key Responsibilities
Monitor and improve reliability, availability, and performance of production systems.
Implement and manage observability solutions using Dynatrace, including dashboards, alerts, metrics, logs, traces, and application performance monitoring.
Analyze incidents, performance degradation, and system behaviour to proactively identify potential issues.
Define and monitor SLIs, SLOs, availability, latency, and other reliability metrics.
Drive automation for monitoring, health checks, incident response, self-healing, and repetitive operational activities.
Support major incident troubleshooting, root cause analysis, and problem management.
Work with application, infrastructure, cloud, and engineering teams to improve system resiliency and operational readiness.
Identify recurring operational issues and implement permanent fixes and reliability improvements.
Required

Skills:
Strong hands-on experience with Dynatrace and observability/APM concepts.
Experience with metrics, logs, traces, dashboards, alerting, and event correlation.
Good knowledge of Linux, Windows, cloud, application, and infrastructure monitoring.
Experience with scripting/automation using Python, PowerShell, Bash, or Ansible.
Understanding of SRE principles, SLI/SLOs, incident management, RCA, capacity, and performance management.
Experience working in a 24x7 production/support environment.