Desktop Support Technician
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
- will work as part of the ESP Global Services team to provide on-site support for all components of the airport passenger processing system within agreed contractual service level agreements at YYC
- Calgary Airport and will provide a technical fault diagnosis within all trouble calls. The key objective is to resolve the incident with the customer over the telephone, using remote software tools and visiting the actual fault location at the airport. The measurement of success will be to exceed the target set for first time fix rate . The On Site Airport Tech function will ensure high level of quality and customer service is provided at all times to all customers and users.
Key Responsibilities
But Not Limited To
-
• Diagnose fault and try to resolve on a first time fix basis.
• Diagnose if a replacement device is required and to arrange availability of device.
• Utilize the Knowledge Base to maximize the speed of resolution and improve customer satisfaction
• Update the Knowledge Base with known workarounds for problem tickets and reoccurring faults.
• All tickets are accurately recorded and rapidly processed; any that cannot be completed on a first time fix basis are passed to the correct resolution groups, engineer or partner with clear concise information.
• Handle the Logistics for sparing and repairing at the Site .
• Provide a high level of customer service and a drive for an excellent customer experience.
• Carry out regular routine and preventative maintenance as well as "floor-walking" on the range of IT equipment that is used to process passengers within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and work to agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Comply with the general ESP conduct and dress code and will ensure they comply to the behaviours expected by the company Requirements Skills
• Industry qualification COMPTIA A+ , IT Support and Basic networking knowledge
• High School Diploma and or Technical /Computer certificate or Diploma
• Excellent telephone and customer soft skills
• ITIL Awareness
-
Desktop Support Engineer
4 days ago
Calgary, Alberta, Canada Tata Consultancy Services Full-time $100,000 - $120,000 ContractInclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...
-
Tier 2+ Desktop Support Analyst
1 day ago
Calgary, Alberta, Canada Join the Expera IT Team Full-timeImagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! That’s what we do, and we need your help. For over 30 years, Expera IT has worked with hundreds of small and...
-
Onsite Tier 2+ Desktop Support Pro
2 days ago
Calgary, Alberta, Canada Expera IT Full-timeExpera IT is seeking a Tier 2+ Desktop Support Analyst to provide on-site and client-site IT support across Calgary. You will resolve a range of workstation, mobile, and software issues, and mentor team members as needed.A strong focus on timely responses and clear communication is essential. Candidates should have 3–5 years of related experience,...
-
Tier 2+ Desktop Support Analyst
2 days ago
Calgary, Alberta, Canada Expera IT Full-timeImagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it's supposed to!That's what we do, and we need your help.For over 30 years, Expera IT has worked with hundreds of small and medium...
-
Junior IT Infrastructure Analyst
7 days ago
Calgary, Alberta, Canada General Dynamics Mission Systems, Inc. Full-timeGeneral Dynamics Mission Systems–Canada in Calgary is seeking a Junior Technical Infrastructure Analyst to lead local IT support for the Calgary location. You will handle service desk tasks, triage incidents, manage hardware lifecycle, and coordinate with global IT teams to ensure secure, reliable endpoint operations.The role requires a college diploma in...
-
Remote IT Support Technician
5 days ago
Calgary, Alberta, Canada Experienced Career Full-timeThis bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face...
-
Desktop Integrations Engineer
17 hours ago
Calgary, Alberta, Canada Thunderbird Full-timeMozilla Corporation's Firefox Desktop Integrations team is seeking a Software Engineer at an early-career level to contribute to cross-platform features such as OS notifications, taskbar integrations, and startup behavior. This role supports Remote Canada and involves collaboration with product, design, and data science to ship measurable improvements.You...
-
Remote Field Technician Support
6 days ago
Calgary, Alberta, Canada 1valet Full-timeJob Title : Systems Technician /Technical Support Location : VancouverSalary Range : Salary is determined by experience level in the role, internal and pay equity practices, and market demand.Band : 6Position Overview:We are seeking a highly skilled and technically proficient Systems Technician / Technical Support to join our Technical...
-
Metallurgy Technician — Gold Processing
5 days ago
Calgary, Alberta, Canada SSR Mining Inc. Full-timeSSR Mining Inc. – Seabee Gold Operation is seeking a Metallurgy Technician to support metallurgical process optimization through sampling, analysis, testing, and data integrity programs.You will contribute to automation projects and maintain system accuracy in a highly safe, remote camp environment. The role requires a Diploma/Bachelor's in Metallurgy or...
-
Network Support Technician
5 days ago
Calgary, Alberta, Canada University of Calgary Full-timeDescriptionThe Information Technologies is currently seeking a Full-time Regular Network Support Technician.The Network Services team provides reliable, secure, and scalable network connectivity to the University community. This is a hands-on, front-line technical position that reports to the Network Services Manager and works directly with faculty, staff,...
