Customer Service Representative
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About the Role
We are seeking a Customer Service Representative to support our Edmonton operations. This role primarily supports the company’s customers while also assisting team members across Inside Sales, Purchasing, Production Coordination, and Warehouse Operations. The individual will provide backup coverage when other team members are unavailable. This is an excellent opportunity for someone looking to grow their career while learning multiple areas of the business in a supportive, hands-on environment.
Key Responsibilities
Customer Service & Inside Sales Support
• Assist with preparing customer quotations and entering sales orders into company’s system.
• Support customer inquiries by phone and email with professionalism and urgency.
• Assist with maintaining customer files, documentation, and invoicing requirements. Administrative Support
• Answer incoming calls and route them to the appropriate team members.
• Assist with maintaining electronic and physical filing systems.
• Help generate, format, and send electronic invoices.
• Support general office tasks to keep daily operations running smoothly.
• Assist with order picking and shipment preparation
• Assist with purchasing materials and supplies, including issuing purchase orders and following up on deliveries and lead times Qualifications Required:
• Previous experience in customer service, administrative support, or office coordination.
• Strong communication skills and a customer-first approach.
• Ability to handle multiple tasks with accuracy and attention to detail.
• Comfortable working in both office and warehouse environments.
• Basic computer skills. Preferred:
• Knowledge of purchasing processes, including purchase orders, vendor communication, and order follow-up, is beneficial.
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