Support Engineer
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• Incident Management -Create and manage necessary process involving incidents
• Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
• Engage with the development team throughout the life cycle to support Application build for Reliability
• Develop software to automate manual operational work
• Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
• Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
• Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents Primary Skills / Must have
• Bachelor’s/Master’s Degree in Computer Science, Information Systems or related field
• Proven track record supporting large scale multi-tiered cloud-based applications.
• Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys.
• Experience working in an Agile Development environment
• Proven ability to understand and troubleshoot complex problems under pressure
• Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills
• Experience with performance troubleshooting and remediation
• Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus
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