Workplace VDI Specialist

Job Description
What if you could redefine what’s possible? With us, you can. You want Purpose. Growth. Opportunity. People who get it. We are the home of ambitious, passionate, and innovative world shapers. With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. We are Visioneers. We are WSP The Opportunity Help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world. As the regional technical authority for Workplace VDI, you will guide the design, governance and continual improvement of Windows 11 virtual desktops across Citrix, Azure Virtual Desktop, Windows 365, cloud and on-premises desktop virtual machines, and NVIDIA vGPU. This role combines senior technical leadership, business demand support and operational governance. You will partner with Enterprise peers, regional IT, project teams and a Managed Service Provider to deliver consistent global practice while responding to regional priorities such as time-zone coverage, data residency, latency and business needs. The scope is end-user VDI, including persistent and non-persistent desktops; server and hypervisor infrastructure management is outside the role. Your Impact Technical Leadership & Service Improvement
• Provide regional VDI technical subject matter expertise.
• Provide technical guidance on platform design, standards, roadmaps and strategic direction.
• Evaluate emerging technologies and recommend improvements that add business value and service capability. Technical Governance & Advisory
• Act as the regional technical escalation point for complex VDI issues, providing expert guidance during major incidents, problem investigations and service improvement initiatives.
• Support Change Advisory Board (CAB) and technical review activities through assessment of proposed platform changes, upgrades, image strategies and architectural impacts.
• Define and maintain regional VDI standards, reference architectures and technical documentation to ensure consistent delivery and support models across the service. VDI Demand, Onboarding & Capacity
• Support VDI demand raised by the business, working with business lines, project teams and regional IT to capture requirements and recommend the appropriate VDI solution.
• Plan and support capacity requirements for current and future VDI demand. Performance & Cost Optimisation
• Identify and drive cost optimisation, including autoscaling, right-sizing, reserved capacity and removal of unused or orphaned resources.
• Provide reporting and insights on service performance, capacity and consumption for the global VDI service owner and leadership. Security & Compliance
• Ensure VDI environments comply with enterprise security and regional standards.
• Support security governance activities, including audits, risk assessments and remediation programmes.
• Promote security-by-design principles across platform services and solutions. Continual Improvement
• Champion automation and standardisation initiatives to improve efficiency and scalability.
• Drive continual service improvement through operational metrics, stakeholder feedback and industry best practice. Essential The Skills That Set You Apart
• Hands-on experience, typically 7+ years, designing, operating or supporting enterprise end-user VDI environments; this is a virtual desktop role, not server virtualisation management.
• Deep technical knowledge of Citrix Virtual Apps and Desktops / Citrix DaaS.
• Strong technical expertise in Azure Virtual Desktop and supporting Azure services.
• Proven experience with Windows 11 Enterprise single-session and multi-session golden image management, FSLogix profile containers and virtual desktop optimisation.
• A clear understanding of the ITIL framework, including incident, problem, change and major incident management, with solid working knowledge of ServiceNow; an ITIL qualification is standard.
• Strong understanding of Microsoft Entra ID and hybrid identity and device management, including Entra hybrid join, Entra Connect / Cloud Sync, Conditional Access, and management of Windows 11 virtual desktops with Intune alongside Active Directory and Group Policy.
• Experience with VDI monitoring and user experience tools such as ControlUp or Azure Monitor.
• Excellent verbal and written communication, with the ability to explain technical options to non-technical stakeholders and influence across a global, multi-cultural organisation.
• Comfort working with a broader global team across multiple time zones.
• Experience working with Managed Service Providers, including service reviews, performance management, governance and operational oversight. Desirable
• Industry certifications such as Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140), Citrix CCP-V or CCE-V.
• Experience with NVIDIA vGPU and GPU-accelerated VDI for engineering, CAD / BIM or visualisation workloads, and with AVD management tooling.
• Experience with VDI migration or modernisation, such as on-premises to cloud or Windows 365.
• A bachelor’s degree in Information Technology or a related field, or equivalent experience. Why Choose WSP? Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
• Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
• A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
• Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition — because your growth drives ours.
• Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. #WeAreWSP Compensation AB, BC, NT, NU, SK & YT: $114,600
- $151,800 MB & ON: $104,500
- $143,900 NB, NL, NS, PE & QC: $103,500
- $137,400 Disclosure: The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes. Ready to Shape the Digital Workplace? Bring your VDI expertise to a role where platform decisions directly influence how WSP people connect, collaborate and deliver for clients. Apply today and help modernise a secure, scalable and high-performing virtual desktop experience across Canada and the global WSP community.

About Us
At WSP, we exist to shape communities to advance humanity. It’s why we bring people together who are wired to solve complex challenges
- engineers, scientists, advisors, and technical experts who are driven by a common passion
- to redefine what’s possible and shape what comes next. We are Visioneers. As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact. At WSP, you’ll join a community of brilliant minds that push boundaries every day
- applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose. Join us. Please Note: Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here . Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. Full details here .