RQ11821 - Change Management Consultant - Senior

Responsibilities:
• Work with organizations:
• Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools.
• Help leaders and teams:
• Enhance their capabilities to understand how change impacts people, the reasons why people resist change, and how to support people as they transition through change.
• Be an active and visible coach:
• Support leaders, partners, and stakeholders in their role as change champions.
• Partner and collaborate:
• Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all levels of the organization.
• Develop and implement strategies:
• Create change management strategies, plans, and frameworks.
• Lead communication efforts:
• Develop, implement, and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout the lifecycle of the project.
• Lead stakeholder management:
• Identify and analyze key stakeholders, and develop stakeholder engagement strategies.
• Ensure alignment:
• Align change management activities with participating stakeholders to remove change barriers, smooth the adoption process, and contribute to problem-solving for successful implementation.
• Engage clients and stakeholders:
• Ensure that clients, partners, and stakeholders are actively engaged in the change, consulted with, and communicated to.
• Articulate the purpose of change:
• Explain the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.
• Build consensus:
• Gain agreement among clients, partners, and stakeholders on specific changes designed to better meet their needs.
• Identify and mitigate risks:
• Identify potential people-side risks and anticipated points of resistance, and develop plans to mitigate or address concerns.
• Conduct readiness assessments:
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.
• Track adoption and proficiency:
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
• Sustain

benefits:
• Develop an approach to embed and institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement, and other related practices. General

Skills:
• Organizational Change management expertise:
• Experience and knowledge of organizational change management industry standards, best practices, methodologies, and tools.
• Strategy development:
• Experience in the development of training, communication, and change management strategies and plans.
• Stakeholder engagement:
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
• Conflict management:
• Strong conflict management, interpersonal, and communication skills (written and verbal).
• Project management:
• Experience with project management fundamentals and understanding of the lifecycle of a project.
• Active listening:
• Excellent active listening skills.
• Analytical abilities:
• Strong analytical and decision-making abilities.
• Presentation

skills:
• Strong presentation and group facilitation skills. Desirable

Skills:
• Change impact assessment:
• Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption.
• Transformational projects:
• Experience leading medium to large transformational change projects.
• Structured approach:
• Experience working with project leads to apply a structured change management approach and methodology for the people side change across assigned initiatives.
• Stakeholder analysis:
• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
• Actionable plans:
• Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities.
• Success metrics:
• Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes.
• Process management:
• Experience managing the change management process, and applying change management principles.
• Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.
• Ability to influence others, at all levels within the organization, and move towards a common goal. Requirements Experience and Skill Set

Requirements:
Must Haves:
• Experience in Organizational Change Management Skill Set

Requirements:
Evaluation criteria:
• Organizational Change Management
• Interpersonal, Influencing and Communications Skills
• Project Management Skills
• Analyzing/Problem-Solving Skills