Housekeeping Supervisor

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Tru by Hilton, Bracebridge, ON Job Purpose: To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
* Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
* Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
* Supervises the completion of short notice requests for room changes
* Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
* Keeps record of room checkouts/stay overs, submits records to housekeeping every day
* Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
* Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
* Ensures completion by following through on orders
* Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
* Checks VIP rooms
* Checks early morning make-up rooms
* Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
* Checks floor linen closets daily for cleanliness, adequate supplies and linen
* Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
* Assists in quarterly inventory of all linen
* Ensures safety by assuring that all linen chutes are kept locked at all times
* Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
* Take every opportunity to amaze the guests
* Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
* Responsible for assisting with the training and direction of new department associates
* Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of
* communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation Qualifications and

Requirements:
High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.   This job requires the ability to perform the following:
* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
* Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
* Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 15 lbs on a regular and continuing basis.
* Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
* Must be able to exert well-paced ability in limited space.
* Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment. Other:
* Being passionate about people and service.
* Strong communication skills are essential when interacting with guests and employees.
* Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
* Basic math skills are used frequently when handling cash or credit.
* Problem-solving, reasoning, motivating, and training abilities are often used.
* Have the ability to work a flexible schedule including nights, weekends and/or holidays   Amazing Benefits At A Glance:
* Starting rate
- $22.00 per hour
* Team Driven and Values Based Culture
* Medical/Dental
* Vacation & Holiday Pay
* Same-day pay available
* Employee Assistance Program
* Career Growth Opportunities/ Manager Training Program
* Reduced Room Rates throughout the portfolio
* Third Party Perks (Movie Tickets, Attractions, Other)
* Life insurance
* Parental leave
* Referral program