Customer Service Associate

8 months ago
Vaughan, Ontario, Canada Tree of Life Canada Full-time $42,900 - $54,000/year
Overview At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good. Primary Responsibilities The position is part of the Customer Care team and will assist customers interested in our products and be responsible for assisting customers online and over the phone, informing customers of our products and submitting their orders. Strong communication skills (oral and written, with above average customer service skills are required. The position will also deal with transportation companies and sales representatives issues / concerns as required regarding orders and products. As with all positions at Legacy Distributors we expect that all actions will be consistent with Legacy's Mission, Vision and Values. Essential Functions
• Receive and process sales orders received via telephone, e-mail or fax
• Responsible for reviewing orders on hold and ensure action has been taken
• Logging customer issues/complaints in SAGE50 and follow up required
• Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.)
• Process of EDI orders
• Process of internal sample requests and employee orders
• Process customer return / credit requests
• Co-ordinate cancellation and re-bill of orders with errors
• Handle and track all customer calls / enquiries / complaints
• Co-ordinate product returns with transport companies
• Follow-up on daily regarding unshipped order status
• Perform reception break / lunch relief
• Must maintain good attendance, safe work practices and maintain safeguards of confidential company information
• Other duties and special projects as requested Minimum Requirements, Qualifications, Additional Skills, Aptitude
• High School Diploma required with minimum of 1 years’ experience working in a customer service / sales administration environment.
• Excellent interpersonal, written and oral communications skills in English, French an asset.
• Proficiency in MS Office required. SAGE50 and EDI experience an asset.
• Excellent customer service oriented attitude with ability to get along with diverse personalities and communicate effectively with customers and all levels of Tree of Life associates. Must be tactful, mature and flexible with good reasoning abilities and sound judgement.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. The base compensation range for this role is $42,900 CAD
- $54,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.

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