Print Operations Specialist

Print Operations Specialist Take the next step in your career with an opportunity in the printing sector for our client. Join a hands-on environment where quality, precision, technology, and customer service are key to delivering reliable solutions every day. What is in it for you:
• Hourly salary of $27.15.
• 12-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8:00 am to 4:30 pm.
• On-site work in a dynamic environment.

Responsibilities:
• Deliver services in accordance with applicable Service Level Agreements and Statements of Work.
• Support productivity improvements, service transformation, and business growth.
• Resolve customer issues and escalations or escalate them further as appropriate.
• Follow all safety, logical security, and physical security requirements.
• Work independently and as part of a team.
• Provide backfile coverage for absent coworkers and perform other duties assigned by the Lead or Manager.
• Receive, sort, process, deliver, and pick up mail, documents, packages, and supplies, notifying recipients as appropriate.
• Process outgoing postal and courier items using shipping and postal systems to identify the most efficient and cost-effective method.
• Track, trace, and resolve mail or courier issues.
• Operate, clean, and maintain shipping and mail equipment, and contact third-party service providers when required.
• Validate and reconcile boxes and files received.
• Prepare various document types for scanning, including removing bindings and inserting slip sheets for document separation.
• Use a handheld scanner to scan box barcodes.
• Identify oversized documents for wide-format scanning and undersized documents requiring special handling.
• Escalate exception items identified during production to the Lead.
• Operate high-speed scanning equipment to convert paper documents to digital formats.
• Perform visual quality checks to identify double feeds, folded corners obscuring content, light or dark thresholds, and unprocessed barcode slip sheets.
• Convert scanned documents, microfilm, and microfiche to the digital formats outlined in the Statement of Work.
• Operate digital print equipment, including black-and-white and colour copiers and printers.
• Use workflow tools such as FreeFlow and Fiery.
• Operate standard finishing equipment, including paper cutters, bindery equipment, laminators, desktop folders, and drills.
• Serve as the point of contact for customer print requests, including providing estimates, scheduling, and tracking production requests.
• Perform quality inspections before, during, and after each production run.
• Track and store jobs according to customer requirements for future reuse.
• Maintain reporting logs and information for billing purposes.
• Wrap, pack, label, and ship finished products.
• Maintain appropriate supply inventory levels.
• Troubleshoot basic issues to meet production, delivery, and output requirements. What you will need to succeed: Required qualifications
• High school diploma or equivalent.
• 1-2 years of experience in a digital print shop and customer service environment.
• Print production and mail services skills.
• Technical proficiency in digital print equipment and workflow tools.
• Intermediate proficiency in Microsoft Office, Adobe, and other relevant software.
• Ability to lift up to 50 pounds.
• Ability to remain on your feet for up to 80% of the workday. Preferred qualifications
• Post-secondary technology training or related experience.
• Graphic design experience. Soft skills
• Attention to detail.
• Communication.
• Client focus.
• Teamwork and collaboration.
• Ability to work independently.
• Ability to multitask.
• Adaptability.
• Ability and willingness to learn and develop.
• Results focus.
• Professionalism and punctuality.
• Commitment to ethical and organizational values. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.