Service Manager

Service Manager (Exempt) Are you a dynamic leader who thrives on developing high-performing teams, building strong customer relationships, and driving operational excellence? If so, we want to hear from you. As a Service Manager, you will lead and inspire a team of District Managers and Route Service Representatives while overseeing all aspects of the Service Department. This is a key leadership role responsible for customer satisfaction, employee development, operational performance, revenue growth, and service excellence within the branch. Reporting directly to the General Manager, you'll have the opportunity to have a significant impact on both employee success and customer loyalty.

What You'll Do
Lead & Develop a High-Performing Team
• Recruit, coach, and develop District Managers and Route Service Representatives.
• Build a strong leadership pipeline and culture of accountability.
• Conduct regular coaching, performance reviews, and employee relations activities. Deliver Exceptional Customer Service
• Drive customer retention through proactive engagement and relationship management.
• Hold District Managers accountable for customer visits, audits, installations, and service recovery.
• Participate in ride-along, engage with customers, and resolve issues promptly. Grow Revenue & Retain Business
• Lead customer retention, route growth, and profitability initiatives.
• Encourage upselling, cross-selling, and new business opportunities.
• Support sales programs and monitor market and competitive trends. Drive Operational Excellence
• Ensure compliance with company policies, safety standards, and Service SOPs.
• Oversee route efficiency, scheduling, new account installations, and vehicle compliance.
• Maintain Driver Qualification files and support major customer implementations. Manage Department Performance
• Monitor budgets, control costs, and analyze key performance metrics.
• Report progress to the General Manager and partner with branch leadership to drive results. What We're Looking For
• Valid driver's license with a safe driving record
• Three or more years of successful experience within the textile services industry
• Proven leadership and team development experience
• Strong customer service, route sales, and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational, time management, and problem-solving abilities Why Choose Alsco Uniforms? Join a company that values innovation, professional growth, and operational excellence. We're committed to providing the resources and support you need to succeed while making a meaningful impact on our operations. We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations. At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth. Work Environment You'll work in a dynamic industrial laundry facility, depots, customer locations, and branch office environments. This role combines office-based planning with hands-on leadership in both indoor and outdoor settings. The position requires the ability to:
• Drive for extended periods of time
• Sit, stand, and walk throughout the day
• Reach, bend, kneel, stoop, and move equipment
• Lift up to 60 pounds and move materials weighing up to 75 pounds
• Communicate effectively in person, by email, and by telephone Travel throughout the branch territory is frequent, and on occasion, you may assist by performing District Manager responsibilities to support business operations and customer needs. Compensation
• $80,000-90,000 base salary
• Bonus Program
• Comprehensive Medical & Dental Benefits
• Matched Registered Pension Plan Alsco Uniforms is an equal opportunity employer. We are committed to employment equity and to maintaining a diverse, inclusive workplace. We welcome applications from all qualified candidates, including women, Indigenous peoples, members of visible minorities, and persons with disabilities, and consider applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, genetic characteristics, or any other characteristic protected by applicable federal or provincial human rights legislation. Accommodation is available on request for candidates taking part in all aspects of the recruitment and selection process. Pre-employment testing, including drug and alcohol screening, may be required. Apply today and take the next step in your leadership career as our Service Manager.